Field Service Engineer – UK job vacancy


Overview: Field Service Engineer – UK job vacancy in Not Specified recruiting now

Ref: 217243320
Employer: Confidential
Location: Not Specified, United Kingdom
Employment Type: Permanent

Job Details:

We have an exciting opportunity for a bright, proactive customer focussed Field Service Engineer to fit into the existing team to provide effective 1st line on site fault resolution and service requests to our predominantly emergency service customer base within various region in the UK. We work for the emergency services and almost anyone with the need for secure communications such as Fire, Police, Ambulance, Ministry of Justice, British transport Police, Highways England, Civil nuclear and Urenco UK. This is a home-based role.
Purpose of the role
The primary focus of the role is to provide an effective response to requests for service, Incident and Problem management activities. The activities will be primarily based on customer sites in the North West and North Wales area.
Who we are looking for:
Someone with previous Field Service experience so they understand the role would be ideal but not essential.
We are looking for an individual who is:

Willing to drive as this makes up a large amount of time within the role
Able to approach any situation with a logical methodical manner
IT literate with an IT background for Windows in various forms:
Desktop – Windows 10 and 7
Server – 2016, 2019
Active Directory
SQL (not essential but would be great)
Antivirus – Symantec experience
Networking – Cisco literate or qualified (not essential but would be great)
Additional information

Please note that not all roles will require shift work or on call – it depends on location.

If you are required to work a shift pattern and this comes with a 20% shift allowance on top of the annual salary.
If you are required to be on call this will be worked around the shift pattern which is approximately 1 day in 9 with the 3rd shift pattern being 2 in 9. This repeats every 3 shifts (1 in 9 followed by 1 in 9 followed by 2 in 9)
Driving license is a must.
Why work for us
When you choose a career with us you also get access to a wide range of excellent, highly competitive benefits such as:

Career progression
Flexible/Hybrid working (including working from home where the job allows)
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
Holidays are 25 days annual leave with bank holidays as extra so in this 2022 year, 9 extra days.
Company car, laptop and mobile phone is provided.

Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Company matched pension, life assurance, 15 weeks fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
About SSS Public Safety
SSS Public Safety (formerly Capita Secure Solutions and Services) is a leading solution provider to the Police, Criminal Justice, Emergency Services and Critical Responder sectors across the world; helping to realise benefits through technology-enabled Digital Transformation. We pride ourselves on being innovative and our integrated portfolio of solutions is testament to the continued investments we make. Our solutions encompass Control Rooms and Contact Centres, Integrated Communications, Digital Evidence Management, Records Management, ERP solutions and Critical Messaging services supported by a fully integrated, secure mobile and agile working capability.

Equality Statement

We re an equal opportunity employer, which means we ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we re committed to creating an inclusive environment for all employees



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