Discovery Engineer | FDS


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Job Title: Discovery Engineer
Employer: FDS
Location: Berkshire, United Kingdom
Employment Type: Permanent
Reference Number: 220212148


Job Details:

We are looking for customer-focused and enthusiastic candidate for the Software Discovery and Packaging Team, who has a genuine interest in solving IT issues and is empathetic to our client needs and requirements. The applicant should have a very good understanding of software application packaging, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams.

The Discovery consists of 3 phases; D1, D2 and Testing/UAT.


  • Successful service delivery – SLA achievement and high level of customer satisfaction
  • Building a personal relationship with client
  • Call queue management: Self-assignment of calls, Update and maintain assigned calls.
  • Start to end of discovery process for an application: D1, D2, Testing.
  • Managing workload and within SLA
  • Import of packaged application into SCCM
  • Creation of AD groups ready for deployment
  • Engage with Licensing / Manufacturers / Customers
  • Test deployment from SCCM (OAT)
  • Documentation, of all packaging requirements into a discovery form – e.g. Installation Instructions, Configuration Instructions,
  • Investigation of possible application dependencies and escalation to technical authority.
  • Troubleshooting of application error messages during installation

Skills Required

  • Have extensive knowledge in Application Discovery, and best practices.
  • Troubleshooting skills; Event viewer, Logs, monitoring tools, fault diagnosis, etc
  • Active Directory, Group Policy and local permission setting knowledge
  • Windows Operating systems: XP, 7 & 10
  • General Windows support and configuration experience
  • Understanding of secure working environments.
  • Good Communication skills, written and verbal.
  • Working knowledge of EXE, MSI, Transforms
  • Basic knowledge of VBScript and PowerShell
  • Ability to undertake complex multi-layered application dependency investigation
  • Able to proactively resolve issues encountered during the discovery process



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