Discovery Engineer | FDS

Job Title: Discovery Engineer
Employer: FDS
Location: Berkshire, United Kingdom
Salary:
Employment Type: Permanent
Reference Number: 220212148

Job Details:

We are looking for customer-focused and enthusiastic candidate for the Software Discovery and Packaging Team, who has a genuine interest in solving IT issues and is empathetic to our client needs and requirements. The applicant should have a very good understanding of software application packaging, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams.

The Discovery consists of 3 phases; D1, D2 and Testing/UAT.

KEY RESPONSIBILITIES

• Successful service delivery – SLA achievement and high level of customer satisfaction
• Building a personal relationship with client
• Call queue management: Self-assignment of calls, Update and maintain assigned calls.
• Start to end of discovery process for an application: D1, D2, Testing.
• Managing workload and within SLA
• Import of packaged application into SCCM
• Creation of AD groups ready for deployment
• Engage with Licensing / Manufacturers / Customers
• Test deployment from SCCM (OAT)
• Documentation, of all packaging requirements into a discovery form – e.g. Installation Instructions, Configuration Instructions,
• Investigation of possible application dependencies and escalation to technical authority.
• Troubleshooting of application error messages during installation

Skills Required

• Have extensive knowledge in Application Discovery, and best practices.
• Troubleshooting skills; Event viewer, Logs, monitoring tools, fault diagnosis, etc
• Active Directory, Group Policy and local permission setting knowledge
• Windows Operating systems: XP, 7 & 10
• General Windows support and configuration experience
• Understanding of secure working environments.
• Good Communication skills, written and verbal.
• Working knowledge of EXE, MSI, Transforms
• Basic knowledge of VBScript and PowerShell
• Ability to undertake complex multi-layered application dependency investigation
• Able to proactively resolve issues encountered during the discovery process

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