Freemans Grattan Holdings (FGH)

Job Title: Digital Experience Owner
Employer: Freemans Grattan Holdings (FGH)
Location: Hybrid / Bradford, West Yorkshire
Salary: Competitive
Contract Type: Permanent / Full-Time

Application Closing Date: 15th April 2024

We have a great new opportunity for Digital Experience Owners on a permanent and also a fixed term contract, to lead product management, UX, digital analytics, design and cross-functional teams to develop, manage, and measure product enhancements to increase profit and sales, support business strategy and development.

This is a hybrid role, working 2 days each week in the office in Bradford


  • Be instrumental to create the vision, strategy and long-term roadmap for the group of products you are responsible for across all relevant devices and customer touchpoints.
  • Execute it well by constantly managing stakeholder’s expectations, working through dependencies across multiple products / teams
  • Define a road map by prioritising based on commercial benefit, UX impact, performance and business strategy together with all relevant stakeholders
  • Understand key user personas, customers & stakeholders for products and product component and their pain points well. Collaborate with internal stakeholders, gathering business and product requirements, prioritise and manage back log
  • Effectively document and explain new requirements to the E-Commerce development team using user stories, personas, and acceptance tests and help the team in breaking down a complex piece of work/ epic into smaller, deliverable chunks of value that can be delivered faster
  • Steer sprint/ release planning sessions by working with E-Commerce development counterparts to plan sprints/ releases that deliver maximum business value in least effort
  • Deliver the agreed product developments and execute them well
  • Accountability for the performance of relevant product development and improving set KPIs in line with targets
  • Effectively presented the vision, roadmap, key KPIs and execution plans (release/ sprint plans)


  • Experience in product owner ship
  • Ability to collaborate with several stakeholders to develop an agreed and prioritised roadmap based on transparent scoring combining commercial benefits/ UX and strategic relevance
  • Ability to deliver agreed developments
  • Demonstrated ability to work with company leadership and executives to effectively define the product strategy and roadmap
  • Ability to assess market segments, products, vendors, and complex technologies for fit against financial targets, strategic initiatives, and product goals
  • Advanced understanding of online user experience, online marketing principles and strategy
  • Experience implementation testing strategies across digital platforms (web, mobile)
  • Experience in managing cross functional teams without direct reporting lines
  • Experience with agile project management and lean start up principles
  • Educated to degree level or equivalent business-related qualifications
  • Very good analytical skills
  • Ability to break down complex problems into small deliverable steps
  • Very good communication skills

Our staff enjoy competitive benefits including staff discount, generous annual leave, healthcare cash plan together with a vibrant, colourful, creative and flexible working atmosphere. With our competitive benefits, and supportive teams our staff enjoy helping us on our mission and benefit greatly from the challenges that come with working for a successful retailer.

Freemans Grattan Holdings (FGH) is based in West Yorkshire and is part of the OTTO Group – one of the world’s largest online retailers.

Home to familiar brands such as Freemans, Grattan and Kaleidoscope, we have over 100 years of experience.

We’re on a mission to help our customers live their best lives through a choice of quality basics, the brands they love and credible exclusive product supported by easy and rewarding ways to pay.

We offer excellent service and delivery seven days a week, with so much going for us – why not be part of the story.

We have over 600 UK employees working for us in various functions, including Marketing and Creative, Customer Experience, Warehousing and Logistics, Financial Services, Transformation, Buying and Merchandising, IT and Support Services.

Our values of Resilience, Empathy, Ambition, Commitment, and Honesty underpin our vibrant and dynamic culture.

We’re heading for some exciting and challenging places, so why not join us and be part of our vision to create a modern, digital retailer with powerful customer brands, exciting product and compelling financial services.

For more information or to apply for this vacancy please click here

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