Digital Engagement Manager job vacancy


Overview: Digital Engagement Manager job vacancy in London recruiting now

Ref: 3573_8175205
Location: London, United Kingdom
Salary: dependant on experience
Employment Type: Permanent

Job Details:

The Postal Museum is one of the newest and most exciting museum in London. We opened in 2017 and have already established the museum as a must-visit destination with award-winning experiences and marketing campaigns. Alongside hands-on exhibitions exploring over 500 years of British social and communications history, visitors can experience a subterranean ride through the tunnels of the old Post Office Underground Railway – Mail Rail. The museum welcomes over 160,000 visitors and our online content reaches almost a million users a year. We deliver award-winning learning, access and outreach programmes and provide unique experiences including popular Tunnel Walks under the streets of London. The museum also operates a children s playspace – Sorted – popular with young families and schools. Alongside all this we offer one of the most unique venues in London for corporate hire and filming locations.


This is a great opportunity to make your mark at a young museum at an exciting time in its development. The Marketing and Communications team is responsible for developing the museum s physical and online audiences through targeted campaigns, excellent online content, PR opportunities, brand development and online community management.

The Digital Engagement Manager leads on engaging our audiences through the end-to-end customer journey. This includes management of our web development agency, playing a leading editorial role in digital content and working closely with the Ticketing and Insights Manager to deliver the best experience for visitors. Working closely with the Marketing Manager, the role ensures that campaigns are integrated, tracked and analysed and that customer data is managed and used appropriately.

Crucially, the role works with teams across the museum to creatively showcase our unique experience and collection, our award-winning programmes and our exciting programme of exhibitions and events online.

The job holder can work predominantly remotely, working from the museum on average 1-2 days a week. There s great scope for development within the role, based on the skills and interests of the right candidate.

The post reports to the Head of Marketing and Communications and is responsible for the Designer/ Web Editor, who works closely with the Web Manager to deliver improvements to the website, manage Google Ads and deliver integrated, design-led campaigns.

For more information on this vacancy can be found at our website via the button below.

Please return your completed application to or Human Resources, The Postal Museum, 15-20 Phoenix Place, London, WC1X 0DA.

Due to the high volume of applications we receive, we regret we will not be able to respond personally to applicants who are not short-listed. If you have not heard from us within three weeks from the closing date, please assume you have been unsuccessful on this occasion. Only shortlisted candidates will be contacted.



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