Dev Ops Engineer job vacancy

I.T. Alliance N.I. Ltd

Overview: Dev Ops Engineer job vacancy in Yorkshire recruiting now

Ref: JSRMMAUTOMATION
Employer: I.T. Alliance N.I. Ltd
Location: Yorkshire, United Kingdom
Salary:
Employment Type: Permanent

Job Details:

Dev Ops Engineer

Place of work: Sheffield

Hybrid – 1-2 days per week on site in City Centre based office

Duration: Permanent

Hours of work: Monday to Friday – office hours

About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. The RMM team in Sheffield is the escalation for Auxilion level 2/3 support and remote monitoring and management of client infrastructure.

The team is comprised of a number of day based engineers and a team of engineers working shift providing 24*7*365 support.

This position is to join the team of day based engineers and deliver best of breed support to our enterprise customers.

Responsibilities:

This role involves the following:

  • Working in a support environment the Dev Ops Engineer focuses on continuous operation of the various customer estates, many of them running in a high availability environment.
  • Incident resolution and monitoring of the supported estate through a number of key monitoring (RMM) tools
  • Ensure user tickets and monitoring alerts are handled per pre-defined SLA’s for response time, updates and closure
  • Focus on maintenance and update of the toolset
  • Provide Scripting and automation work to reduce manual workload within the RMM team
  • Be a point of escalation for tooling and automation issues
  • Advise on development of the tools used
  • Participates in availability, capacity and change management processes.

Technical Competencies:

Working and support knowledge of the following:

  • Prior experience in a Network Operations Center/Service Desk Environment
  • Good problem-solving skills
  • Excellent communication skills (Communication to customers verbal and written is mandatory)
  • 2 or more years’ Experience Scripting and automation within a support environment

Essential Skills:

  • Core Infrastructure – Active Directory, Exchange
  • Virtualisation – VMWare, Hyper-V, Azure
  • Server Architecture (Blades & Servers)
  • Windows/PowerShell Scripting
  • Monitoring and reporting tools (SCOM and Kaseya preferred)

Desirable Skills:

  • Reporting and data handling (PowerBI)
  • Microsoft Office365 and Cloud offerings (Azure, AWS)
  • SQL knowledge

Business Competencies & Experience Required:

  • Good communication and teamwork skills and interpersonal skills are key.
  • Third level qualification would be desirable but not essential.
  • Commitment to learning and development of creative support solutions.
  • Experience of working in a server support environment.
  • Service oriented behaviour and communication to internal and external customers.
  • Ability to cope with pressures of peak workloads, short deadlines.
  • Experience with face-to-face customer liaison.
  • Qualities: Integrity, attention to detail, timeline sensitive, goal oriented, motivated.
  • Good communication skills.
  • Team player.
  • Experienced with ITIL support services disciplines an advantage

Our Company Auxilion – About Us

Work matters. It’s where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we manage the Customer Relationship journey. Our people have a passion for their work, our culture and our values. Whether your focus is technical, sales, finance. or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow

 

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