Overview: Data Centre Technician job vacancy in London recruiting now
Location: London, United Kingdom
Employment Type: Permanent
Purpose of the role:
Based in Woking, Surrey.
Reporting to the EMEA Data Centre Senior Technician the individual will operate as a member of the Production Services Team ensuring that Technical Support Group consistently deliver infrastructure services and projects to client s business units. The Data Centre Junior Technician will be responsible for assisting in the delivery of all Data Centre (DC) facilities throughout EMEA – primarily in Woking.
Principal Responsibilities The role is focused on assisting with the delivery of exceptional quality service to the clients Production Data Centre environments. It will allow business partners and users of technology services to be competitively advantaged by being agile at all times. This includes, but is not limited to, being responsible for:
Assist in the monitoring of procedures and systems at the IT data centre – day-to-day and project
Assist in monitoring environmental thresholds (performance & capacity planning) for power, UPS, generator, floor plans, etc
Assist in monitoring temperature, cooling and humidity for DataCentre
Assist in network support and fibre patching
Assist in supporting cabinets configurations
Assist in Installing routers, switches, servers and their builds inline with IT requirements
Assist in ensuring adequate monitoring of DC facility, reporting incidents promptly and managing to resolution
Monitoring and fixing system faults with the aid of Remedy helpdesk software package
Liaising with 3rd party service providers and system support engineers
Working unsupervised on projects or part of a remote project team
Undertake the daily actions defined on the relevant site checklist To ensure that the technology environment is secure at all times
Attend site at the agreed time ensure any fault is handled through to completion even if required to stay additional time
To seek assistance from the appropriate department within IT Infrastructure when unsure of a particular system or service.
To install hardware systems and basic operating system from documented instructions designated for the disaster recovery site
12 x 7 on call rota. Shift system including weekend site visits
Follow power down and emergency DR scripts on a variety of systems (could be out of hours, at short notice).
Able to provide precise technical and/or non-technical explanations on system status/issues to management
To be aware of all technical support process and responsibilities Technical Knowledge Technical knowledge required to operate effectively within this role.
Good knowledge of Microsoft Operating Systems, Networking disciplines, front panel reboots on servers & basic server maintenance (RAM, processors, HDD s, PCIE cards, etc )
Experience with Microsoft products and their integration and implementation alongside third party products.
Full understanding of structured cabling infrastructure
A working knowledge and understanding of an enterprise SAN environment
Good knowledge of the Data Centre environment
Minimum 2 years IT experience in a medium / large Investment Banking environment
Excellent verbal & written communications skills
Team player attitude – willing to assume problem ownership and resolve accordingly.
Building servers, cable management, patching, racking and stacking
Qualifications and Training (academic, professional and/or banking qualifications 😉
ITIL foundation principles and use of best practice processes, service support and service delivery
Ideally have CDCTP certification
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