Customer Support Administrator job vacancy

Igloo

Overview: Customer Support Administrator job vacancy in Cambridgeshire recruiting now

Ref: f6dcb746-58c9-40cd-a228-eb81eb0dab2a
Employer: Igloo
Location: Cambridgeshire, United Kingdom
Salary:
Employment Type: Permanent

Job Details:

Customer Support Administrator

Shift Patterns: Monday – Friday

PAYE Rate: £9.76p/h

Hours: 8am – 4:30pm or 8:30am – 5pm

This role offers an excellent opportunity to work within a large UK company who have operations across the country.

The Role:

  • Ensure all data input of vehicle documents is completed with accuracy and within agreed time scales.
  • Efficient and accurate filing of vehicle documents
  • Process daily post, ensuring all documents are posted to the correct customers on time.
  • Responsible for booking in units at multiple Vehicle solutions locations.
  • Responsible for using multiple external customers databases and systems
  • Deal with multiple Vehicle solutions sites and auction sites ensuring smooth transition of units to sale.

Customer Service

  • Responsible for dealing with general customer enquiries in an efficient and timely manner both face to face, via telephone and email, ensuring a satisfactory outcome is reached or escalating where necessary
  • Be the point of contact for our customers and develop and maintain excellent relationships with our vendors
  • To be the first point of contact for a portfolio of customers ensuring that the administration processes on each of the accounts is completed to a high standard and is within SLAs
  • Contact with key customers both within the business and external to enhance the customer experience

What kind of person we are looking for?:

  • Experience of working within rigid regulations and procedures
  • Some experience within a customer facing role with the ability to resolve customer queries and complaints to a mutual satisfaction
  • Good customer service skills
  • Good administration skills
  • A keen eye for detail and accurate data entry skills
  • Good interpersonal and communication skills both verbal and written.
  • Able to use your initiative and be flexible, reacting to change quickly and effectively
  • Able to work as part of a team to ensure successful delivery of a sale
  • Strong time management and organisational skills with the ability to work under pressure to tight deadlines, prioritising workload

What we can offer:

  • Weekly pay
  • Free onsite car parking

Should you feel you hold the relevant skills/experience for this position, please apply today for more information!

 

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