Customer Services – No Sales job vacancy


Overview: Customer Services – No Sales job vacancy in Buckinghamshire recruiting now

Ref: 216898687
Employer: Confidential
Location: Buckinghamshire, United Kingdom
Employment Type: Permanent

Job Details:

We have an amazing opportunity for vibrant, hardworking individuals to join our team in Caldecotte, Milton Keynes, providing excellent customer service to an array of customers of well-known banks and building societies. We pride ourselves on being an efficient, knowledgeable, and friendly team of individuals from a range of backgrounds with a wealth of experiences.

The role is full-time 40hrs/week by rota, meeting the needs of all kinds of people. Are you ready for a new challenge?

A day in this role would see you:

Answering customer queries

Managing accounts for customers such as balance transfers, setting up direct debits, and credit limit alterations

Providing excellent customer services at all times while building and maintaining a professional relationship with customers

Processing card payments

Investigations into recurring issues

Working with other internal teams to provide a streamlined experience for customers

The ideal candidate would have:

Customer service experience (face to face or telephone)

An understanding of credit cards

Excellent communication and listening skills

IT skills

Good level of spoken and written English

An ability to work as part of a team

Good telephone manner

An ability to work under pressure and manage stress

Customer focused and results-orientated

In return for your hard work, our benefits:

Life Insurance – x1 Salary (Can be increased to x4 at additional cost)

Full Training provided

MediCash Health Care Plan

Pension (Employee 5% – Company 3% contributions)

26 Days Annual Leave + Bank Holidays (Rising to 30 days with continuous service)

Option to buy or sell additional leave

Enhanced Sick Pay – 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us

Cycle to work scheme

Maternity & Adoption Pay – (12 Weeks Full Pay – after 26 weeks in employment)

Paternity Leave (2 Weeks Full Pay – After 26 weeks in employment)

Shared Parental Leave – (12 Weeks Full Pay – after 26 weeks in employment)

Bereavement Leave – (5 Days Leave at Full Pay)

Dependent Leave – (2 Days at Full Pay)

Free onsite parking with 24/7 security

Subsidized Canteen (with great breakfast!)

If you feel like you could meet the challenge, where no day is the same, and where optimism and individuality shine through, click APPLY today! We’d love to have you on board.

TSYS Managed Services (TMS) offer financial solutions in the form of customer service, through our outsource contact centres on behalf of Banking and Building Societies in the UK and Europe such as Nationwide, Virgin Money, Metro Bank and many more. We are part of a larger worldwide organisation called Global Payments who operate in over 80 countries worldwide offering payment solutions. TSYS Managed Services is an equal opportunities employer



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