Customer Service and Sales Advisor job vacancy

Confidential

Overview: Customer Service and Sales Advisor job vacancy in Cheshire recruiting now

Ref: 217285075
Employer: Confidential
Location: Cheshire, United Kingdom
Salary: OTE £25,000
Employment Type: Contract

Job Details:

Are you customer focused, self-motivated and looking for a new challenge?

As a Sales & Customer Service Advisor at Cheshire Oaks, you will be part of an organisation that believes in investing in you and your future. We provide excellent training & development as well as promote internal progression opportunities.

This customer focused role offers a competitive basic salary as well as uncapped commission (average OTE Circa £24,000). Our Full Time (40 Hours) shift patterns are fully flexible between 8am-6pm Monday-Friday to ensure a great work/life balance (i.e. 8am-4.30pm & 9.30am-6pm). Saturday’s are on a rota basis (1 in 3), working 8.30am-1.30pm and when working a Saturday you will be receive the time back during the week.

In addition, we offer a number of excellent benefits including;

Employee Discounts with The Showroom – make your salary go further with the discounts and cashback offers available at over 1000 retailers

Vehicle purchase discounts – There are plenty ways that you & your family can Drive with Us at Inchcape, from vehicle discounts to service offers. Own your dream car for less

A pension that pays – Our flexible pension scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute on a monthly basis

Life Assurance – we give you the peace of mind when you need it most

Save as you earn plan- reap the rewards of Inchcape s success and effortlessly grow your savings. Save every month for a set period in order to buy Inchcape shares at a discounted price

We reward long service with extra holidays

And much more .

Job Introduction

We are currently recruiting for our aftersales booking team, working within our state of the art Contact Centre site in Cheshire Oaks.

At Inchcape Audi Cheshire Oaks we are extremely talented and passionate about our customer experience and are looking for someone that shares the same values and passion. We welcome applications from experienced sales & customer advisors, as well as people with the drive and enthusiasm to learn something new.

Main Responsibilities

The main duties of the role will include;

Handling inbound & outbound telephone calls to existing customers (No Cold-Calling)

Responding to customer email enquiries

Quickly identifying the needs of the customers and guiding towards the service or product that will best meet their requirements

Providing a high level of customer service which will allow you to build relationships with our customers to retain business

Being organised and self-motivated to ensure targets and deadlines are met

To up-sell additional Audi/VW products

The Ideal Candidate

The ideal candidate will;

Have excellent communication skills and the ability to build trust and rapport with customers and colleagues

Be customer focused and passionate about their work

Have the ability to prioritise their workload and multi-task

Be IT alliterate with the ability to use multiple systems at once

Confidently work independently and also as part of a team

Have a keen eye for detail

To be our voice, communicating and focusing on customers whilst delivering the best possible knowledge and prospects

Ability to problem solve and think on their feet

 

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