Overview: Customer Service Advisor – Technical Support job vacancy in Cheshire recruiting now
Location: Cheshire, United Kingdom
Employment Type: Permanent
Customer Service Advisor – Technical Support, Location; Hybrid home working / Daresbury office (or fully office based if preferred). Working pattern: Full time covering shifts Monday – Friday either 08:00 – 16:00 or 12:00 – 20:00
Reward package: £20k salary, 24 days holiday, increasing with service. BUPA Health Plan, referral schemes, excellent learning, development and career opportunities
We have an exciting opportunity for a Customer Service Advisor – Technical Support to join a leading IT support provider. The company are a forward-thinking technology group and can offer excellent training and career development opportunities. We are keen to hear from candidates who can demonstrate excellent customer service skills and are keen to consider candidates from a range of backgrounds, including Customer Service Advisor, Technical Support, Helpdesk, IT Support or a recent college / university graduate who is looking to start their career. Full training will be provided.
Working as part of a team on the Service desk, you will play a key role in the delivery of high-quality support, providing exceptional customer satisfaction and a personalised service.
Answering incoming telephone calls
Being the first point of contact for escalated issues, questions, or concerns
Provide exceptional communication between the ServiceDesk (s), end users and resolver groups
Resolution and fulfilment of Incidents and Service Requests according to priority
Effective ticket Management – Update and Resolution of Tickets
Ensuring that the Incident continues to be worked on and is resolved within the specified SLA
Perform initial diagnosis of all Incident Records with an aim of achieving First Contact Resolution (FCR)
Escalate Incidents to the appropriate team when not able to achieve First Contact Resolution
Raising Work Orders for engineer attendance and assisting if necessary
The ideal candidate will have:
Relevant skills / experience E.g. Customer Service Advisor, Technical Support, Helpdesk, IT Support or a recent college / university graduate who is looking to start their career.
Excellent customer service and communication skills.
Aptitude to learn new skills and a desire to explore IT technologies
Basic understanding of IT packages and systems.
Must be able to work in a fast paced, multi-tasking environment and maintain production and quality standards.
If this sounds like the opportunity you have been looking for then please apply attaching your CV.
This role is working for an equal opportunities employer who value diversity and inclusion.
Key words: Customer Service Advisor, Technical Support, IT Helpdesk, IT Support Analyst, 1st Line Support, IT Support
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