Overview: Customer Service Advisor, Sport and Betting (Night Shift) job vacancy in Staffordshire recruiting now
Location: Staffordshire, United Kingdom
Employment Type: Permanent
As a Sports and Betting Customer Service Advisor within the night s team you will be the heart of sport and betting communication with our customers.
Our Customer Service Department has its own dedicated team solely for sport and betting related queries, including Football, Cricket, Horse Racing, Tennis, eSports plus many other sports. You will have a clear passion and interest in the sport and gambling world.
You will liaise with customers via Live Chat and email, providing support and guidance. The ideal candidate will understand event statistics and review data to make accurate decisions, as well as escalating their findings.
The night shift working week runs Monday through to Sunday and is followed with seven nights off. A typical shift is 20:00-07:30. The training will be begin on the day shift working any five days from seven. In return, we offer a competitive salary, a generous bonus scheme and a wide range of other benefits.
This role is eligible for inclusion in the Company s hybrid working policy where you will have the option to work up to three days from home.
Preferred Skills, Qualifications and Experience
• Passion for delivering excellent customer service.• Excellent communication skills.• Ability to multi-task.• Competent computer, literacy and numeracy skills. • Effective decision maker.• Sport and betting knowledge.• Willingness to learn.• Effective problem solver.
• Providing first time resolutions to customers betting queries and complaints.• Resolving bet settlement issues.• Investigating issues thoroughly. • Using bespoke internal tools to assist and take ownership of communications. • Communicating with our global customer base. • Being aware of the sporting calendar.
The closing date for applications is 24th August 2022.
To apply, send your CV and Covering Letter, quoting the Job Reference Code CSASBN280722RD to Human Resources Department, Hillside (Shared Services 2018) Limited, bet365 House, Media Way, Stoke-on-Trent, England, ST1 5SZ or click on the link to apply.
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