Customer Service Advisor / Administrator | Major Recruitment Watford

Major Recruitment Watford

Job Title: Customer Service Advisor / Administrator
Employer: Major Recruitment Watford
Location: Hertfordshire, United Kingdom
Employment Type: Permanent
Reference Number: 221394732


Job Details:

Major Recruitment are looking for Customer Service Advisor/ Administrator to join a brilliant & rapidly growing company in Watford. Do you have great customer service skills and want to apply them in work? If so, our client in Watford will want to see you!

A Customer Service Advisor / Administrator main duties and responsibilities:

  • Provide support and consistent links to the client base and other departments at all times
  • Customers are to be contacted via email after all/each engineers attendances “same day” to ensure that the customer is happy with all works completed.
  • Logging/booking and closing of, any department requests for engineer’s attendance
  • Scheduling/Co Ordination of engineers accurately via company CRM system to attend customer’s

premises as and when required

  • Ensuring that all Return Calls are dealt with quickly and efficiently at all times, within a minimum of 48hrs.
  • Invoicing of all chargeable calls as and when required
  • Ensure procedures are adhered to at all times
  • Provide administration support as and when required for all departments
  • Attend internal, external meetings and training courses as and when required by Manager
  • Ensure all customer requests are dealt with in an effective, efficiently and in a timely manner
  • Answer any incoming telephone calls in conjunction with other designated colleagues
  • Ensure Quotes are produced in timely manner as and when required
  • Ensure all/any quotations or pricing for customers are checked and approved by manager before being sent out
  • Any other relevant duties as defined by the Manager

Key Skills Required of a Customer Service Advisor / Administrator:

  • Ability to work on your own without supervision
  • Organisational Skills
  • Good numeracy skills
  • Commercial Awareness
  • Flexible, Dynamic, Adaptable with a can do attitude
  • Knowledge of CRM Systems
  • Ability to work to deadlines, this may require working later than the given working hours to ensure that engineer/customer requirements are completed
  • Flexible working hours as and when required

Person Specification – Essential Knowledge Skills and Experience of a Customer Service Advisor / Administrator:

  • The ability to work with initiative and confidence, and have an enthusiasm for customer service and sales related work
  • Experience of administrative work with the ability to prioritise tasks, work under pressure and to tight deadlines
  • Organisational abilities
  • A sharp eye for detail
  • Ability to following any verbal or written instructions accurately
  • Excellent written and oral communication and negotiation skills with the ability to deal with External customers colleagues and outside agencies at all levels
  • Good numerical skills
  • Good keyboard and computer skills including familiarity with standard MS office applications, in particular Excel and Word
  • Ability to work as part of a team
  • Driving License
  • Experience of sales environment
  • Flexible Working Hours

What the Company offers:

  • 26,000 – 30,000 salary depending on experience.
  • Free Parking
  • Holiday, 20 days per year plus bank holidays (increases by 1 day for completed years worked up to 25 days)
  • EAP scheme
  • Pension Scheme
  • Access to training and development platform
  • Charity 4 scheme


‘Major Recruitment act as an employment agency for permanent roles and an employment business for temporary opportunities’.



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