CUSTOMER SERVICE ADMINISTRATOR – TEMPORARY | Elizabeth Michael Associates LTD

Elizabeth Michael Associates LTD

Job Title: CUSTOMER SERVICE ADMINISTRATOR – TEMPORARY
Employer: Elizabeth Michael Associates LTD
Location: Nottinghamshire, United Kingdom
Salary:
Employment Type: Temporary
Reference Number: 221025948

 

Job Details:

CUSTOMER SERVICE ADMINISTRATOR – TEMPORARY

WORKING HOURS: 9:00AM – 5:00PM / EVERYOTHER SATURDAY

NG15, NOTTINGHAM

10.90 PER HOUR

WORKING FROM FEBRUARY UNTIL END OF MARCH – THIS MAY GET EXTENDED

Job Description:

  • Answer incoming calls and process query which may include placing an order, arranging a credit or collection and process any necessary actions in a timely manner
  • Input orders ensuring all information is accurate
  • Make outbound calls as per the relevant call schedule
  • Offer alternatives when products are out of stock or products are discontinued
  • Stay up to date with and actively promote products/special offers current promotions
  • Manage multiple daily tasks simultaneously including inbound calls, releasing draft orders, outbound calls and customer emails
  • Drive efficiency and encourage customers to use our website and support them through the journey
  • Work as a team to deliver world class customer service ensuring flexibility to meet our customer needs.

Person Specification

  • Customer service experience by phone
  • Be able to work on own initiative to deliver business objectives
  • Proficient in Microsoft office suite – essential
  • Previous admin experience
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