Customer Service Administrator | Search Consultancy

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Job Title: Customer Service Administrator
Employer: Search Consultancy
Location: Fife, United Kingdom
Employment Type: Permanent
Reference Number: 220568638


Job Details:

Customer Service Administrator

Full time 12 month fixed term contract.

Location – Dunfermline – Hybrid – 2 days office and 3 days at home
Salary – 25,000
Hours of work – Monday to Friday – 8am – 4:30pm – No weekends
Start date

Job Profile:

This growing multilingual team based in Dunfermline is responsible for supporting customers across the European region. The role involves pre-sale activities and providing service throughout the lifetime of the Customers contract.

Duties and responsibilities:

Resolve phone, email, and fax enquiries from internal and external Customers.
Triaging of incoming emails in shared Customer Service mailboxes.
Planning and scheduling of Support activities for Customers.
Creating CRM cases from Customer emails and calls.
Sales order processing and shipment tracking.
Back-order management.
Returns processing.
Preparation of reports and documents using Excel, Word, and Power Point.

Skills and experience required:

Customer Service experience
Strong organisational skills.
A 2nd language in addition to English would be a beneficial (German, Spanish, French).
Total commitment to providing an exceptional customer experience.
Ability to work in a fast-paced environment and to be able to effectively manage multiple tasks across several business systems.
Strong attention to detail.
Excellent verbal and written communication skills.
Computer literate – Excellent Excel, Word, and Power Point skills.
Good problem-solving skills.

If you are interested please apply with your most up to date CV ASAP.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.



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