Customer Service Administrator job vacancy


Overview: Customer Service Administrator job vacancy in Cardiff recruiting now

Ref: 216903942
Employer: Confidential
Location: Cardiff, United Kingdom
Employment Type: Temporary

Job Details:

We have had several exciting vacancies open up in the Customer Service/Administration field as Process Assistants with UKVI based in Cardiff.

Contract: Temporary
Duration: 6 months
Pay Rate: £9.90 per hour
Hours: Part-Time

In this role, you will be assisting in the provision of transaction processing services to clients. Youll be responsible for defined core administrative, operational and/or technical activities within your department, and you will provide a range of straightforward, routine services often as part of your team. This may involve responding to routine queries or issues and referring any unusual or non-routine situations to others.

You will be responsible for:
– Processing work in line with agreed procedures, business rules or scripts, including include making calls, answering telephone, emails, queries, taking messages or processing transactions.
– Resolving these queries, escalating as necessary (e.g. a team leader), and logging as appropriate.
– Maintaining records and updating information either via database or manually to a standard to distribute to other team members or groups when required, and for audit purposes.
– Learning the procedures and understanding how to process work to the defined level of quality.
– Organising your work schedule to prioritise allocated work on a daily basis, and ensuring deadlines are met.
– Liaising with internal and external clients.
– Printing and posting data/reports/invoices daily.
– Supporting line management on additional admin when required.

The ideal candidate will:
– Be organised and able to delivery tasks timely and accurately;
– Have excellent attention to detail in record keeping;
– Be an effective team player, who constantly displays commitment and flexibility, as well as the ability to work in a structured environment;
– Be an effective problem solver;
– Be an excellent communicator who can maintain good relationships with colleagues and clients;
– Deliver high quality customer service in a professional manner, creating trust and confidence;
Understand and apply policies and procedures consistently.

* Right-to-work in the UK * Clear DBS minimum * 3 Year referenceable Work History


To apply for this role, please send CVs & and with the job reference in your email subject



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