Customer Service Administrator job vacancy

Confidential

Overview: Customer Service Administrator job vacancy in Berkshire recruiting now

Ref: 216900808
Employer: Confidential
Location: Berkshire, United Kingdom
Salary: plus benefits
Employment Type: Contract

Job Details:

Our Client is a Speciality Chemical Company. They currently have a vacancy for a Customer Service Administrator. This position will be office based near Bracknell in Berkshire and is a 12 month contract (maternity cover)

Job Purpose

To work as part of the Customer Service & Supply Chain team liaising closely with customers, sales teams, suppliers and 3PL’s to ensure smooth, safe, timely and efficient supply of raw materials.

Key Responsibilities

* Be the first point of contact for customers placing orders, following up on the progress of orders, or making any other order related enquiries

* To manage the order process from receipt of order, and raising purchase orders for stock, through to customer delivery and invoicing, ensuring swift, efficient and accurate service

* Ensure all documentation received during the supply chain process is correctly checked, distributed and filed accordingly

* Maintain accurate records in Excel and Sage adhering to the defined processes and procedures to ensure clear visibility of order status throughout the business

* Approve purchase invoices for stock and services within the supply chain

* Raising incident reports for any non-conformances, complaints, late or damaged deliveries etc. and supplying accurate recording of all relevant information through the incident system

* Monitor stock holding to ensure levels stay within set tolerances

Successful Candidates will have:

* Experience working in a relevant order processing/ Customer Service / Logistics role within a B2B environment dealing directly with business customers (Essential)

* Experience using order processing software e.g. Sage 1000/200 (Desirable) and Microsoft Excel (Essential)

* Be highly organised with an ability to manage their time and prioritise effectively

* Attention to detail and accuracy are key as is the ability to work well under pressure and to tight deadlines

In return our Client is offering a competitive package including a basic salary of £26,000 – £27,000 per annum (Salary is negotiable and dependent on relevant experience) plus benefits.

Please e-mail your C.V to Lorraine Roger, Director at Atom Recruitment Ltd

 

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