Customer Service Administrator job vacancy

Confidential

Overview: Customer Service Administrator job vacancy in Essex recruiting now

Ref: 216744856
Employer: Confidential
Location: Essex, United Kingdom
Salary:
Employment Type: Permanent

Job Details:

Just Recruitment is recruiting for a Customer Service Administrator to join a well-established company based in Witham.

Duties include:

*Proactive response to answering the telephone
*Enthusiastic attitude to deal with and resolve customers queries or issues within a timely manner.
*Remakes – Investigate remakes thoroughly and produce remake paperwork.
*Organise collection notes for any product that needs to be returned.
*Proactively chase customers to resolve queries if they have not come back with a response. *Ensure all verbal correspondence is confirmed in writing and the system is updated with correct information.
*Fast track priority orders and liaise with production to confirm any agreed dates
*Match up delivery notes to customers paperwork and invoice daily.
*Investigate and find any missing delivery notes.

Key Skills required:

*Sales minded with a can do attitude
*Exceptional customer service skills – must have a friendly and positive phone manner
*Energetic, self-driven and motivated
*Excellent attention to detail
*Ability to continually multitask
*Ability to prioritise their time to plan and organize their day
*Ability to learn and absorb information
*Great communication within the team and office

 

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