Customer Sales Support Account Manager | Acorn by Synergie

Acorn by Synergie

Job Title: Customer Sales Support Account Manager
Employer: Acorn by Synergie
Location: Wiltshire, United Kingdom
Salary: plus bonus
Employment Type: Permanent
Reference Number: 221092294

 

Job Details:

Customer Support Account Manager required 30k Monday to Friday hybrid option once trained working 2/3 days from home

This role has responsibilities in several areas as follows:

  • Customer Contact and Vendor Relationship Management: Working in close partnership with Account managers, ensure NHS Trusts & large non-NHS vendor collections run smoothly, have regular contact & maintain positive relationships with all key stakeholders.
  • Drive direct sales via 3rd Party portals: Identify suitable products, set pricing, merchandise effectively & manage customer requests in a timely manner

Responsibilities include:

  • Maintain positive relationships with all key stakeholders and high priority active Vendors
  • Resolve customer queries in advance of collection scheduling, managing consignments and updating vendors where specifically required.
  • Vendor reporting: stock and financial reports provided to Vendors on behalf of the sales team
  • Triage leads from “contact us” vendor enquiries, dealing with simple leads & passing higher value opportunities ( 25k+) to Sales Team for follow up
  • Gathering account details for new vendors and maintaining CRM records of all contacts
  • Identify vendors not in regular contact, working with account managers to make outbound calls
  • Identify upcoming large stock opportunities & pass to Account Managers to follow up
  • Support quality control checks of webcast sales (quantities, labels, spelling etc)
  • Leading relationship with 3rd party sales platforms & acting as subject matter expert on functionality
  • Identify and highlight suitable stock for Retail sale and coordinate with Account Managers to agree pricing
  • Manage customer enquiries including technical information on specific equipment (with support of Medical Engineering) & support specific equipment sourcing requests
  • Capture & pass on customer packing requests.
  • Continuously improving efficient & effective communication processes for customer queries with consideration of ongoing Marketing activity
  • Conduct webcast sales clerking when required, and support auctioneers
  • Support after sales administration as required

Person Specification

  • Good knowledge of a broad range of medical equipment & awareness of the UK Healthcare market
  • Strong personal drive with a hands-on, detail oriented, analytical approach.
  • Commercially minded with proven sales experience
  • Strong organisational & problem-solving skills
  • Strong relationship management skills

Skills/Qualifications/Experience

  • Extensive sales experience
  • Extensive knowledge of medical device brands / equipment types & NHS structure
  • Familiarity with doing business on eCommerce platforms

Acorn by Synergie acts as an employment agency for permanent recruitment.

 

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