Customer Experience Officer job vacancy


Overview: Customer Experience Officer job vacancy in Northamptonshire recruiting now

Ref: 217279105
Employer: Confidential
Location: Northamptonshire, United Kingdom
Employment Type: Permanent

Job Details:

Job Title: Customer Experience Officer

Location: Brixworth (Travel across other Northamptonshire sites too)

Salary: Competititve + Pension + Benefits

At Kier, we are Collaborative, Trusted and Focused, with Safety at the heart of everything we do.

We are currently looking for a Customer Experience Officer to join our Highways team in Brixworth to cover West Northamptonshire Council, you will be responsive to residents, visitors and all road users ensuring they are kept informed of our works.


As Customer Experience Officer you will ensure all enquires are responded to accurately and in a timely manner. Support with the effectively delivery of the customer and communications strategies & plans. Be a part of regular engagement with client and stakeholders. Monitor performance to ensure KPI’s are achieved, work collaboratively with the operational teams. Be a leading advocate in the effort to maximise customer satisfaction and minimise customer complaints. Analyse and provide reports in relation to customer service/enquiries and complaints to share with teams so that lessons are learnt and improvements are made. Support social media customer interaction, as well as at events and consultations. Liaise with social value partners and assist teams with arranging social value activities e.g. volunteering days. Help the Office & Facilities manager with the day to day running of the offices.

We are seeking candidates who:

Can build and maintain effective relationships with key people both internally and externally
Have a full driving licence
Are comfortable with Microsoft Office
Show empathy towards all customer groups and can utilise conflict management skills
Demonstrate experience of being customer focussedKier Benefits:

At Kier, we’re proud to be able to offer our fantastic employees a wide variety of benefits that you can tailor to your needs. Some of our benefits include:

New and enhanced family friendly policies with 8 weeks paternity leave, 26 weeks maternity leave, pregnancy loss leave, surrogacy leave and important guidance on the menopause and the support we can offer
A competitive annual holiday entitlement with opportunities to buy/sell leave
A fantastic, matched pension scheme
Share in the success you help to create by investing in Kier through our sharesave and share incentive plans.
24/7 virtual GP service for you and your family
Kier’s Green Car Scheme
A huge range of deals and discounts at many your favourite brands
And many, many more!Find out more here about the great we offer our employees.

Kier is committed to creating supportive and inclusive opportunities for all our applicants and employees. We appreciate applicants from all backgrounds and we specifically encourage those from underrepresented communities to apply. Visit our website to learn more about our commitments to diversity and inclusion. If you require any reasonable adjustments during any part of the application process, please let us know so we can discuss and arrange these by emailing (url removed).

Closing Date: 30th August 2022

Please note, interviews may take place before the closing date, and we reserve the right to close applications early.

Recruitment agencies – we are unable to accept unsolicited CVs and communications from external recruiters. The recruitment team will engage with agencies who have signed up to our PSL should we require assistance. For further information, visit our careers help page



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