Customer Experience Executive – Beauty Industry job vacancy

Confidential

Overview: Customer Experience Executive – Beauty Industry job vacancy in London recruiting now

Ref: 217267512
Employer: Confidential
Location: London, United Kingdom
Salary:
Employment Type: Permanent

Job Details:

Customer Experience Executive – Beauty Industry

Salary £25,000 – £26,000

Location: West End

A prestigious Skin Care and Beauty Retailer is looking to recruit a Customer Experience Executive to join their Customer Service team in their new offices in the West End.

As a Customer Experience Executive, you will require excellent communication skills, the ability to remain professional at all times, and developing and enhancing strong relationships with our customers. You will be responsible for liaising with the Training, Marketing, and Digital Team to enhance and cultivate the Masterclass experience, both for our online and offline databases.

This position will be accountable for managing VIP Events; Securing premium venues, liaising with training to create bespoke VIP treatments to enhancing the VIP experience and cultivate our most loyal clientele across the companies’ collections – for both online and offline client lists

A key responsibility will be to ensure that the customer experience is optimised, liaising with the Digital, Marketing and Trading Teams to provide an exceptional experience across all digital touchpoints.

Duties:

Setting up Masterclass within online platforms, liaising with the Training Team on Content and product placements assistance during Classes
Reporting and presenting Masterclass Performance to the wider team, highlighting areas of success and areas of opportunity to drive revenue and conversion
Liaising with Marketing and Digital Team on product launches to create a bespoke Masterclass experience and providing aftercare support to maximise sales opportunities
Liaising with the relevant stakeholders to propose Masterclass themes, that sit within 360 activations for sign off with Department Leads
Providing Exceptional Service to VIP Clients; Owning the VIP Concierge Service, building and maintaining relationships, through bespoke Consultations and expert advice
Liaising with the Digital CRM Marketing Executive to identify VIP Clients and create tailored content and incentives to encourage repeat purchases
Leading VIP Events: Securing premium venues, liaising with training to create bespoke VIP treatments to enhancing the VIP experience and cultivate our most loyal clientele across company collections – for both online and offline client lists
Create reports to highlight and evaluate performance of VIP events, detailing success and opportunities to further maximise sales
Drive trading opportunities through a physical experience for 3rd Party Retailers
Liaising with the CRM Digital Marketing Executive and Trading Manager to identify Trading opportunities for the RFM Segments
Providing Support to the Customer Service Executive during peak trading periods
Offering beauty consultations for product recommendations or queries, through multiple channels (1:2:1 Consultations)Experience:

Must have experience in the luxury Skin care beauty industry
Ability to work with internal wider teams such as marketing, sales, training
Events and marketing knowledge advantageous
Customer Service experience at high end level such as private clients (VIP)
PC literate, able to use various platforms and CRM systems including online platformsBenefits:

20 days + BH
Bupa Private health care
Pension statutory
Employee Assistance program
Hybrid ( 4 days in the office, 1 day working from home ( Tuesday)
5-hour week – flexi working, core hours 10am-4.00pm.
Free samples of products

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK

 

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