Overview: Customer Experience Advisor job vacancy in London recruiting now
Location: London, United Kingdom
Employment Type: Permanent
Great that you’re thinking about a career with BSI!
Job Title: Customer Experience Advisor
Location: Hybrid working, Chiswick
BSI is the UK’s National Standards Body, but we are much more than that. We are an international organisation that tackles the problems businesses have by leading the development and embedding of best practice. We help companies access new markets, accelerate innovation, become more resilient and sustainable, and build trusted customer relationships.
Customer Experience Advisor role:
We are looking for a Customer Experience Advisor to join our Customer Relations Team.
As our Customer Experience Advisor, you will be acting as the first point of contact for BSI Customers to maintain and increase revenue through the sales of subscriptions and British, European, and international standards. The jobholder will be providing technical support to customers who use BSI online products and responding to customer queries through written and verbal communication.
Key responsibilities as our Customer Experience Advisor:
Recording and processing orders enquiries received by mail, email, telephone, or personal in an effective manner
Acting as the BSI switchboard and transfer calls to the business, answering a high volume of incoming telephone calls to provide first-time call resolution wherever possible.
Processing credit card payments for BSI products and services and raise credits, refunds, and validate payments
Saving potential membership cancellations by making outbound calls to chase payments and renewals.
Recognising opportunities to cross and up-sell products and services, generating and passing on leads to the sales team where appropriate.
Resolving technical issues relating to BSI online platforms, liaising with second line support for technical assistance when appropriate by taking accountability until a resolution has been made.
Assisting in testing new and existing products outside core business hours when required.
Developing effective relationships with internal and external customers
Taking responsibility for generating and processing daily reports
Identifying, gaining agreement on, and implement improvements to internal processes to improve the efficiency of the Department
Skills and experience required as our Customer Experience Advisor:
Providing an outstanding level of service to customers
Excellent communication skills both verbal and written
Work under own autonomy within a team environment
Ability to perform under pressure and to work using your own initiative
Highly computer literate
Attention to detail & accuracy
What we offer:
We offer career development opportunities and an attractive remuneration package including:
Monday to Friday – no weekends or bank holidays!
27 days holiday as standard with the opportunity to increase this to 30 days
Excellent company-contributed pension scheme
Private medical and dental insurance
Cycle to work
Travel insurance and many more!
Interested in being our new Customer Experience Advisor Don’t miss out and click “apply” today.
Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.
BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team
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