Customer Experience Advisor (Hybrid) | Major Recruitment Leeds Commercial

Major Recruitment Leeds Commercial

Job Title: Customer Experience Advisor (Hybrid)
Employer: Major Recruitment Leeds Commercial
Location: Yorkshire, United Kingdom
Salary: incentives
Employment Type: Permanent
Reference Number: 221400965

 

Job Details:

Customer Experience Advisor (Hybrid)

23,400 Perm

Location: Skipton

Hours: FT 37.5hrs

The Company

Are you passionate about Customer Service? Major Recruitment have teamed up with a leading provider of financial technology solutions tailored to meet the unique needs of businesses in the digital age. With a focus on innovation, security, and efficiency, we empower organizations to optimize their financial operations and drive growth.

The Role

  • Develop a thorough understanding of the company’s financial products, services, policies, and procedures.
  • Handle incoming calls from customers regarding various financial inquiries, including account balances, transaction histories, and account management.
  • Assist customers in resolving issues related to account access, transaction disputes, and other banking concerns, ensuring timely and effective resolution.
  • Build rapport and establish trust with customers who may feel vulnerable or apprehensive about traditional banking channels.
  • Educate customers on available banking products and services tailored to their individual needs, promoting financial stability and empowerment.
  • Maintain accurate and detailed records of customer interactions, inquiries, and resolutions in the system.

The Candidate

  • Ability to empathize with vulnerable individuals and understand their unique needs and concerns.
  • Demonstrated compassion and sensitivity when interacting with customers facing challenging circumstances.
  • Ability to provide reassurance and support through attentive listening and acknowledgment.
  • Awareness of and respect for cultural differences, recognizing that customers may come from diverse backgrounds and have varying needs and preferences.
  • Commitment to maintaining confidentiality and safeguarding sensitive information shared by customers.

 

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