Overview: Customer Development Specialist job vacancy in Cheshire recruiting now
Location: Cheshire, United Kingdom
Employment Type: Permanent
Customer Development Specialist – Chester – £19,750
My client, named as one of the Sunday Times’ Top 100 places to work in the UK, are looking for their new Owner Development Specialists to work in their fantastic office in the heart of Chester!
If you have a flair for building rapports with customers, can think on your feet, and are a great problem solver this is the perfect role for you! No two days will be the the same and this is an autonomous position where you will have the freedom to make your own judgement day to day.
• Identify any trends and potential risks for individual properties, recommend solutions and implement them quickly• Utilise sales techniques and objection handling to overcome situations whilst keeping the longevity of the contract• Actively engage with owners in line with SLA s• Create strong relationships with owners via phone and email• Provide expert knowledge• Recognise any other opportunities, such as extra properties belonging to the owner and investment options• Demonstrate excellent teamwork to achieve targets set by the business• Drive booking, revenue and quality of Under Performing Properties• Ensure that any Owner Feedback is responded to and dealt with effectively and within SLA• Helping to increase overall retention and performance of owners accounts• Drive the owner NPS score to reach target• Demonstrating a high level of confidence and ability in managing and resolving conflict• Consistently demonstrate passion for the business and the role• Show confidence and conviction with decision making taking full responsibility for your actions and outcome
– Outstanding verbal and written communication skills- Strong analytical and problem solving skills- Excellent negotiator with a commercial background- Able to build, manage and maintain strong relationships- Excellent influencing skills- Sound knowledge of MS office – Windows, Word, Excel
Desirable, but not essential:- Conflict resolution experience- Customer retention experience- Previous Sales or Account Management experience
WHAT YOU CAN EXPECT
- Annual salary of £19,750
- On-site gym, reflexology and counselling services
- Generous staff discount
- Fresh fruit and coffee
- Hybrid working
- Hours of work 37.5 per week Monday to Saturday 9am to 5.30pm (hours may vary during busier periods)
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