Customer Analyst | Rocking Zebra

Rocking Zebra

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Job Title: Customer Analyst
Employer: Rocking Zebra
Location: Somerset, United Kingdom
Employment Type: Permanent
Reference Number: 449a54f8-ba03-4e2b-9f49-dd9d10cac1ea


Job Details:

Customer Analyst

Are you a data-driven enthusiast with a knack for deciphering customer behaviour?

We are seeking a Customer Analyst to join a well-known brand where you’ll dive deep into customer data to unearth insights that drive sales, marketing, and CRM strategies.

Your work will shape personalized customer experiences and boost loyalty and lifetime value.


– Analyse customer journeys and buying behaviours to provide actionable insights.

– Optimize digital CRM activities through customer segmentation.

– Initiate analysis projects to enhance sales and marketing effectiveness.

– Create and maintain reports on customer KPIs and loyalty program performance.

– Collaborate on customer segmentation studies and forecasting models.

– Drive cross-functional customer lifecycle programs.

– Identify and implement process improvements.

– Analyse and report on marketing campaign performance.

– Stay updated on market trends and retail behaviour.


– Experience in customer relationship marketing and analysis.

– Proficiency in BI reporting, web analytics, Python, R

– Advanced Excel and MS Office skills

– Knowledge of databases, query languages, and data modelling.

– Proficiency in statistics or quantitative fields.

– Strong analytical abilities.

– Effective communication skills.

– Data visualization proficiency.

– Interpersonal skills.

– Exceptional organization.

– Problem-solving and decision-making prowess.

This is a really exciting role joining an organisation at this time of growth. Please do drop us a line today.



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