Job Title: Customer Account Manager
Employer: SF Recruitment
Location: Gloucestershire, United Kingdom
Employment Type: Permanent
Reference Number: 4394380c-3ff3-4613-bcc2-013c1ae404df
SF Recruitment are working with a business based in Stratford upon Avon who are looking for a Customer Account Manager (Customer Service) to join the team on a permanent basis Hybrid – Can work 2-3 days from home £24,400 per annum plus great benefits – Christmas shut down / Bonus Must have a Customer Service / Call Centre background Overview of the role: – Customer contact primarily by telephone – inbound and outbound. – Payment negotiation / Arrangement set up by agreement. – Script use (calls are audited and scored on a weekly basis). – Documenting account discussions and action. – Dispute resolution. – Social and Communication awareness on call handling. – Accurately updating various systems – on each call!
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