Customer Account Manager job vacancy


Overview: Customer Account Manager job vacancy in Merseyside recruiting now

Ref: 217341391
Employer: Confidential
Location: Merseyside, United Kingdom
Employment Type: Permanent

Job Details:

Vitaflo International Ltd are currently looking for a Customer Account Manager to join us at our global head offices just outside of Liverpool City Centre. You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary plus fantastic benefits.

About the Customer Account Manager role:

Reporting directly in to the Customer Services Manager within the operations department, you will be responsible for effectively managing the day-to-day activities of Vitaflo s customer base on a global basis, ensuring total customer satisfaction to assigned the customer portfolio.

Who is Vitaflo?

We are part of Nestlé Health Science and continue to expand our global footprint with a worldwide presence in Clinical Nutrition. Behind our pioneering company are people who drive breakthroughs in research and development, creating innovative impact.

Our employees are at the heart of what we stand for with 96% saying they are proud to work for us and 94% recommending Vitaflo as a good place to work.

Our Headquarters, based in Liverpool, is the hub of innovative and creative activity. We strive to be at the cutting edge of our industry sector with patients needs being at the forefront of our mind. We work collaboratively, share our knowledge and expertise, and above all love what we do and why we do it.

What you will be doing as our Customer Account Manager:

Acting as the Point of Contact for assigned customer/countries, developing excellent relationships

Acquiring a thorough understanding of the customer’s operations and requirements, achieving mutual satisfaction

Understanding and measuring customer s Key Performance Indicators (KIPs), reviewing them at defined frequencies

Delivering actions to respond to/eliminate operational issues

Accurately processing customer orders by agreed deadlines, including the preparation of required export documentation

Ensuring the correct products are delivered to customers in a timely manner

Having visibility of stock / timelines issues impacting the demand of the customer. Work with the demand planning team to maximise service levels

Handling customer enquiries with ownership and resolution

Logging all product quality and logistic complaints within agreed timescales, following the correct process for complaints handling

Ensuring all issues which arise through order processing to delivery are fixed and communicated internally and externally

Coordinating Intermarket Product Briefs to allow export of products into receiving market

Providing efficient administration support to the UK and Ireland sales team as requested

Attending and contributing towards project meetings

What we are looking for in our Customer Account Manager:

Proven track record working in a similar role is essential (within Customer Services / Operations)

Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organisational levels

Proficient in Windows, including Microsoft Word and Excel

High level of attention to detail

Desirable criteria:

Working knowledge of Sage X3 or similar systems

Operational experience in end-to-end Supply Chain

Experience in export documentation (Health Certificates, Certificates of Origin, EUR1s)

Benefits of becoming our Customer Account Manager:

Competitive salary

Hybrid working policy – Working in the office 3 days per week if you are contracted to work 5 days per week

Excellent working conditions

Study support

Employee recognition scheme

Volunteering opportunities

Employee Assistance Programme

Discretionary bonus scheme (subject to qualifying period)

Gym membership (subject to qualifying period)

Employer pension contribution (3% rising to 5% subject to qualifying period then matched up to a maximum of 10%). Employee minimum contributions apply

Private healthcare (subject to qualifying period)

Cycle to work scheme (subject to qualifying period)

25 days annual leave plus bank holidays and Christmas shutdown

Option to buy/sell annual leave

Life assurance

Free on-site parking

Closing date: Wednesday 24th August 2022

So if you feel you have the skills and experience to join our team as our new Customer Account Manager, then why not click “apply” today! We d love to hear from you!

We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don t delay in submitting your application.

Vitaflo (International) Ltd is committed to equal opportunities and values the diversity of all people. We treat people fairly and with dignity, respect, inclusion and belonging.

We accept job applications in a variety of formats and should you need any documents in a different format or require any further support or assistance, please contact the HR department



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