Customer Account Executive | Smart10Ltd

Smart10Ltd

Job Title: Customer Account Executive
Employer: Smart10Ltd
Location: Hertfordshire, United Kingdom
Salary:
Employment Type: Permanent
Reference Number: 221393930

 

Job Details:

Job Title: Customer Account Executive
Salary: £22,500 annum + bonus
Location: Near St Albans
Contract: Full time, Permanent- Monday – Friday, 9:00am – 5:30pm

COMPANY PROFILE
Our well-established client is looking for a positive and friendly Customer Experience Executive to join their vibrant and lively team near St Albans.

They are an award-winning company in their industry and have an excellent reputation for providing an outstanding service to their large client base.

This role has a lot of potential for the right candidate to progress into an Account Manager so you can develop in your career.

SKILLS REQUIRED

Excellent customer service skills in either retail or hospitality
A proactive and positive attitude
Ability to work within a fast-paced environment
Strong IT skills including Microsoft packages
Excellent communication skills
Hardworking and reliable
Time management skills
Able to use initiative and bring new ideas to the team

RESPONSIBILITIES

Supporting the Account Managers with their account base
Answering incoming customer related queries
Managing customer cases for faults and billing issues
Making sure systems are updated and accurate
Coordinating the training schedule for self growth
Competitor analysis and keeping up to date with market trends
Being an all-round advocate within the business and team
Making sure customer retention stays at 99.5% like the current team are achieving
Handing over complex issues to the right teams
Handling customer feedback and complaints on the phone and e-mail
Developing knowledge to be able to educate customers
Creating opportunities to benefit customers

COMPANY BENEFITS

Training and development
On-going personal development
21 days annual leave rising to 25 per year of service
Birthday day off
Childcare vouchers
Mobile package
Company pension
Bonus incentives
Fun working environment

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted.

Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10’s Privacy Policy as to how we hold your data

 

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