CRM Reporting & Development Specialist | CMS UK


Job Title: CRM Reporting & Development Specialist
Employer: CMS UK
Location: London, United Kingdom
Employment Type: Permanent
Reference Number: 483a30a0-e8e4-4412-ab84-c38b3f121a99


Job Details:

Working alongside the Senior CRM Technology Development Manager this role is responsible for supporting CRM (and related applications) development alongside driving reporting & insights for the Marketing Operations function.

About CMS

CMS is a Future Facing firm with more than 70 offices in over 40 countries and 5,000+ lawyers worldwide. We combine deep local market understanding with a global perspective. We are passionate about building strong relationships with our clients, our people, and the communities we work in.

We take a bold, dynamic, and agile approach to ensure our clients are able to face the future with confidence. We are driven by technology and readily embrace the possibilities it opens up for developing new and better ways of working. Our aim is to inspire, impact and support our clients and our people, helping them to maximize their potential and thrive.

About the Role

Key role responsibilities:Reporting & Insights – design and build out reporting within CRM utilising PowerBI and Fetch-based reporting services reports.CRM system development & maintenance – alongside the Senior CRM Technology Development Manager, maintain and develop the CRM system and any integrations in line with the CRM strategy and CRM roadmap.Reporting Training – deliver training (upskilling) and knowledge sharing on reporting & insights to both those in the CRM team as well as the relevant stakeholders in the business. About You

As the Reporting & Tech Development Specialist, you will: Have a solid IT background in both applications and infrastructure, specifically Microsoft Dynamics and the Microsoft Power Platform. Have experience of developing and building out reporting, including both the front end design as well as able to bring the data in from the various required sources. Able to understand the business context, present practical solutions to the business in a language that resonates as well as share knowledge in a way that upskills those with limited or no knowledge of what reporting can bring. To be successful in this role, you will be:Essential: Technical experience: In depth knowledge Microsoft Power Platform (specifically Power BI/Power Automate), Microsoft D365 Administration and customisation. Have a good understanding of Microsoft Server technologies (including SQL Server and SSMS) and Fetch XML queries utilising Dataverse. Be familiar with Remote Desktop functions (RDP) and basic web troubleshooting (e.g. Edge Developer Tools, TCP/IP port requirements). Problem solver, detail oriented, pro-active and team worker. Highly numerical with attention to detail and analytical mindset. Ability work and build relationship across various departments, teams and levels.

Desirable: Power Apps development experience (model driven/canvas-based applications). Experience with issue/project tools such as DevOps/Jira.

Equal Opportunities

At CMS, a next-generation mindset is woven into all we do. We’re diverse, supportive and inclusive, embracing our corporate social responsibility and creating a culture of sustainability in which every one of our people, whatever their background, can maximise their potential and thrive. For further information about CMS’ diversity initiatives and programmes, please view the Diversity & Inclusion pages on our website.

Please apply online or contact a member of the Talent Acquisition team if you have any questions. For information regarding our competitive range of benefits please visit our Rewards & Benefits page on our website.

Please note that CMS have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.



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