£29,924 pa + excellent benefits including 30 days holiday and flexible working
Closing date: 28th October 2021 at 11.30 pm
Do you have proven experience of producing high quality and accurate multimedia content that’s accessible and usable for the end user? Then join Shelter as a Content Designer and you could soon be playing an important role at the heart of our Digital Advice team.
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
Our Digital Advice team is tasked with creating high-quality, user-friendly content, as well as meeting Shelter’s overall strategic objectives for its advice services. The advice we provide needs to not only be of an exceptional standard, but also enable each and every user to go away confident in understanding what they need to do next. You’ll help us make sure we do just that.
About the role
Your challenge will be to create and iterate a variety of online advice content based on evidenced user needs. This content could include webpages, interactive tools and/or video and graphics and might be delivered on our advice website, on social media or other appropriate digital channels. Day-to-day, you’ll be based in a team of content specialists working together from research through to publication. But, because all of our content is written and designed as a collective, you’ll also work in multidisciplinary teams made up of whichever specialists are needed for the project you’re focused on. So, get ready to work with service designers, user researchers, product managers, legal and policy specialists – or whoever it takes to get the job done.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
To succeed, you’ll need to be a champion of user-centered design with extensive experience of producing digital content and a proven ability to research, analyse and convey information clearly. You’ll also need experience of web publishing using a content management system and a flair for taking complex language and processes and making them simple to understand. A good understanding of cognitive load and user journeys, both off-site and on-site, is important too, as is the know-how to design content for scanning. What’s more, you’re great at prioritising information effectively, structure content well and are able to explain your decisions clearly and concisely.
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Click the ‘apply’ button to apply via the Shelter careers page.