Construction Service Desk Lead | Marketplace Technical

Marketplace Technical

Job Title: Construction Service Desk Lead
Employer: Marketplace Technical
Location: Hertfordshire, United Kingdom
Salary:
Employment Type: Permanent
Reference Number: 221090348

 

Job Details:

Construction Service Desk Lead

35,000 (neg)

Kings Langley

Our client an expanding group within the Construction industry are seeking a Construction Lead Service Desk Coordinator to join the team.

They are seeking a dynamic and highly organized professional with a passion for delivering exceptional service in the UK Construction Industry

Key Responsibilities:

  • Act as the primary point of contact between clients mostly in the Construction Industry and the service desk team.
  • Ensure a swift and effective response to inquiries and service requests.
  • Maintain meticulous records of service desk activities and resolutions.
  • Lead Technical Support Coordination:
  • Provide essential administrative leadership to the technical team.
  • Coordinate and optimize resources for client projects, ensuring flawless execution.
  • Lead Service and Maintenance Contract Management:
  • Take the lead in creating and managing service and maintenance contracts.
  • Proactively monitor contract renewals and identify opportunities for upselling to enhance client relationships.

Qualifications:

  • Construction, Business Administration, Service Management, or a related field.
  • Proven experience in a lead role within service desk coordination, ideally in the UK construction industry.
  • Exceptional organizational and multitasking skills.
  • Outstanding communication and interpersonal abilities.
  • Proficient in Microsoft Office Suite; familiarity with CRM systems is advantageous.

Apply now for more information

 

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