Overview: Communications Manager job vacancy in London recruiting now
Employer: Action Tutoring
Location: London, United Kingdom
Employment Type: Permanent
About the opportunity
Leading the communications function at a national education charity, you will be responsible for the network communications to over 2,500 active volunteers and other groups. You will ensure volunteers progress through their tutoring journey and engage with a tutoring opportunity, coordinating additional communications to add value to their experience and analysing the effectiveness of your activities.
Working closely with the Director of Marketing and Communications you will act as a brand guardian for the charity and advise the wider team on application of the brand. You will lead the proofreading team and support with coordination of wider proofreading projects.
The role requires someone with outstanding communications skills, writing persuasively to motivate action from the network, able to take initiative and think creatively to problem solve. An ability to think strategically and use data to identify priorities and determine next steps will also be critical to success in the role. A genuine interest in the charity sector and/or education is vital.
Place of work: London office: The Dock, Tobacco Quay, Wapping Lane, E1W 2SF.
Hybrid / flexible. We have a central London office but our team work from across the country and we are happy to support predominantly remote or office-based working.
Contract and working hours: Full time (37.5 hours per week) permanent contract. We offer flexible hours with 9.30-4 as core hours. A full working week is 37.5 hours.
We would consider 30 hours/4 days a week for the right candidate.
Start date: Ideally end of August/early September 2022
Closing date: 5pm, Wednesday, 17th August 2022
Interviews: 22nd and 23rd August 2022
All Action Tutoring staff must have a DBS check. Should you be aware of any incidents, cautions or convictions that would appear on your DBS check, you should notify us with your application.
Duties and responsibilities
– Define and oversee delivery of the network communications strategy, ensuring tutoring programmes are promoted to tutors and spaces are filled in time for the start of each tutoring block.
– Use evidence from the impact of communications to inform decisions and make improvements to increase the number of tutors signing up to programmes.
– Coordinate communications team to deliver activities and share wider responsibilities to the delivery team, producing supporting guidance.
– Line management of two Communications Assistants. Monitor their workload and capacity and support their learning and development, facilitating their creative inputs and upskilling on system usage.
– Systems manager for Campaign Monitor. Ensure mailing lists are accurate and maintained, cost effect use and GDPR regulations are followed.
– Oversee the communications for the tutor journey, including email templates, campaigns and text reminders. Ensure tutors progress through the required steps efficiently.
– Advise, create and deliver adaptations to communications to improve conversion rates across the tutor journey.
– Capture relevant data from communications activities consistently and establish regular evaluation processes for repeated activities.
– Present analysis in evaluation reports demonstrating impact and identify ways to improve activities based on findings.
– Be evidenced-based when defining activities.
– Support the other charity functions: programme delivery, curriculum, online, operations, partnerships, onboarding and impact and evaluation with strategic communications advice and delivery.
– Provide ad hoc advice, design work and copy drafting for the wider team with the Communications Assistants.
Brand guardian for the charity, owner of the style manual, ensuring updates are made and usage is promoted.
– Oversee the proofreading team, supporting them to induct new proofreaders.
– Consulted on larger proofreading projects and high value documents.
– Any other duties deemed reasonable by the Chief Executive Officer.
– Right to work in the UK.
We are looking for some of the following attributes, though you might be more experienced in some areas than others:
– Excellent written and verbal communication skills, able to articulate detailed messages succinctly and motivate and inspire audience.
– Able to manage multiple projects with competing deadlines, complete activities to a high standard; excellent time management skills.
– Able to work independently and use initiative in a range of situations to spot improvements and solutions.
– Manage relationships effectively and able to work collaboratively with peers.
– Strong data analysis skills, able to evaluate and make decisions on appropriate next steps based on findings.
– High attention to detail, confident managing complex subscriber lists and proofreading a variety of content.
– High computer literacy; familiar with Microsoft Word, Excel, Powerpoint and have experience using databases (desirable).
– Adaptable and open to learning. You will need to be willing to adapt and to grow and develop with the organisation.
– Efficient and able to work under pressure when required.
– Committed to equality, diversity and inclusion.
– Committed to the mission and values of Action Tutoring.
– Committed to promoting and safeguarding the welfare of children.
You will be likely be more successful in this role if you have:
– Experience managing communications for an organisation.
– Knowledge of behavioural science and able to apply to communications.
– Line management experience.
– Experience creating a variety of written and visual content.
– Experience of working with volunteers.
– Experience using databases and email campaign software such as MailChimp or Campaign Monitor.
As a charity that values and celebrates people’s diversity and champions opportunities for all young people, we are keen to receive applications from people who have experienced disadvantage and from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation. If you are dedicated to ensuring young people from all backgrounds reach a meaningful level of academic attainment and are passionate about bringing about this change, please apply today or get in touch for more information.
– Hybrid working
We offer a flexible combination of office and home based working.
25 days holiday a year (plus UK public holidays), increasing by a day for each complete year of service (up to three extra days).
– Flexitime and TOIL
We have a flexible policy for working hours, and offer TOIL where staff have to work particularly early in the day or late in the evening, so that they can reclaim those hours at another time.
– Team away days
The whole team across the UK gets together three times a year.
We have a workplace pension scheme with a 3% employer contribution.
– Culture of celebrating
Regular thanks and praise and monthly recognition of heroes to celebrate employees going above and beyond.
Lots of opportunities to learn from others in the organisation, including policy briefings, shadowing colleagues and peer-to-peer development.
Team socials around team days, regular bring-and-share team lunches and other activities.
– Proofreading Team
As well as checking the accuracy of all content Action Tutoring shares with external audiences, our proofreading team supports individuals who would value an extra pair of eyes on their writing.
– Ad hoc projects
Interested in other exciting topics relevant to our charity? Then join one of our working groups (including policy, diversity and inclusion, curriculum and training, socials, data and insights) and support with ongoing projects.
How to Apply:
Please submit here a CV and outline in a letter (max one page of A4):
(When uploading one document, please click ‘upload’, rather than ‘finish application’ to make sure that it attaches, and to allow you to upload another document.)
1) Your experience managing communications to different stakeholders, including clear examples of past experiences.
2) Evidence of high attention to detail and any experience analysing or managing data.
3) Tell us about how our organisational values align with your values.
Applications that fail to meet these criteria will automatically be discounted. We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help you with making the application process work for you.
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