Call Handler / Administrator job vacancy

Reed

Overview: Call Handler / Administrator job vacancy in Yorkshire recruiting now

Ref: 234a9316-8452-4131-94d3-b8bc373f3387
Employer: Reed
Location: Yorkshire, United Kingdom
Salary:
Employment Type: Permanent

Job Details:

I am currently recruiting for a Senior Customer Administrator to work on behalf of a leading public sector organisation based in Sheffield.

While a lot of the work can be done remotely there will be some requirements to work in the office so being within a 30-mile radius of Sheffield will be a requirement.

Duties will include:

  • Processing financial support schemes
  • Administrating and approving Government grants for Hardship, Crisis & Isolation awards
  • Working on spreadsheets and various internal systems
  • Managing your own caseload
  • Offering support and advice on financial support
  • Directing customers to external partner as well as internal referrals

To be successful in this role you will:

  • Be experienced within customer service
  • Have experience of dealing with difficult customers
  • Be confident in providing advice to customers
  • Have good decision-making skills
  • Be accurate and have good attention to detail
  • Have strong IT skills including the use of Microsoft Excel
  • Work well as part of a larger team

The hourly rate for this role is £13.74 and the hours of work are full time from 8am to 6pm on a rota (37 hours per week).

Please apply today for the chance of an immediate interview.

What Reed can offer you as a temporary employee.

  • A dedicated consultant who will act as your key point of contact during and between any bookings
  • Secure & online time sheet system which is quick and easy to use
  • A self-service portal to access holiday requests/ Payslips/ P45 at your own leisure
  • A dedicated payroll team
  • Access to free training
  • Access to discount club/ healthcare/ reed rewards
  • Pension /paid holiday scheme/ maternity benefits
  • Contacts for other Reed consultants and divisions
  • Opportunities to work with some of the UKs leading employers including local authorities, NHS and local SME’s

 

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