Business Development Manager job vacancy


Overview: Business Development Manager job vacancy in Norfolk recruiting now

Ref: 217083069
Employer: Confidential
Location: Norfolk, United Kingdom
Employment Type: Permanent

Job Details:

Overall Purpose of the Job
To maximise sales and income by developing existing and new Social Enterprises and business ventures. To ensure all processes relating to the scope of the role are efficient and effective and in line with legislation. To increase footfall and sales by adding interest/diversity to the current offer and by implementing an effective marketing campaign alongside this.
Operational Management
• To work with the Retail team to oversee the processes for collections, storage, stock control, pricing, display, sales and deliveries of donations and to ensure smooth, efficient and profitable operations that utilise companion, volunteer and staff skills.
• To oversee the processes of upcycling and repurposing and creation of bespoke furniture and household items.
• To oversee waste management of donations, maximising the value of donations and diversion of waste from landfill
• Create and implement a year-round calendar of events and activities which add interest and further income, driving footfall and developing our site into a destination venue
• To oversee the Retail team in the selling of all donations and to demonstrate competence in displaying, pricing and selling in all these areas
• To work with the Café Manager to ensure pricing, process and marketing are ensuring maximum potential in terms of profit and footfall and that all processes meet current legislation
• To work with the Finance Administrator, Treasurer and accountants to ensure management systems are correctly in place and to contribute to the budget setting each financial year.
• Management and overseeing of all fleet business vehicles
Business Development
• To support the Community to achieve self-sufficiency through facilitating feasibility studies and opening suitable new income generating business operations where appropriate
• Work with the Regionals Comms officer to develop and implement marketing plans including social media marketing and events across Norfolk and Waveney to increase donations and sales
• To maximise sales through online trading platforms where appropriate
• To create partnerships with artisans, creative arts organisations and other businesses to diversify the site offer
• To collaborate with corporate partners to generate donations and to elicit support
People Management
• To manage a growing team effectively and draw the best out of the existing staff team
• To carry out required quarterly supervisions with all line managed staff
• To work in a positive manner with Companions alongside the Community team, undergoing any training in order to carry out effective interventions
• To work effectively with the wider team to ensure cohesive working
• To work in a manner that is transparent and non-defensive
Financial Management
• To work with the director and take ownership of the development of business plans of retail sites and other social enterprise businesses to ensure profitability
• To contribute and report on monthly actual financials to budget in order that budget is achieved and if there are any deviances, remedial action can swiftly be taken
• To line manage the Finance administrator to ensure financial systems are running properly and effectively in line with what is set out by the treasurer and Board of trustees
• To take responsibility for all reporting and financial framework relating to our partnership with Norfolk County Council and any future relationships
• To ensure the current logistics / till system is used to its maximum potential capturing gift aid and working with the app developers to ensure further growth alongside our developments
• To ensure activities meet with and integrate with organisational requirements for quality management, health and safety, legal and statutory requirements retail law, policies and general duty of care and professional boundaries
• To be flexible and willing to carry out any reasonable duties needed to assist the community and business operations, including holiday/sickness cover and weekend events
• Participation in and delivery of, team meetings, 1:1 s and appraisals
• To understand and work in accordance with the principles of Emmaus International and uphold its values and ethos
Business Development Manager Person Specification

Equal measures of creativity and business acumen

Essential to have Retail Management experience

Desirable to have experience of managing charity retail stores and managing volunteers

Essential to have experience of using online sale platforms to maximise donation value

Full understanding of retail Gift Aid administration, process and legalities

Ability to coordinate and deliver events, street trading and pop up shops/stalls

Experience of budgeting and managing the profit and loss to achieve profit levels

Excellent customer service skills

High level marketing experience

Essential to have Merchandising and Sales skills

Experience of coaching, team building and motivating others

Desirable to have experience of stock control and logistics management

Experience in maintaining professional boundaries

Strong financial management experience
Personal Characteristics

Artistic flair and creativity

Excellent networker and partnership builder

Flexible and adaptable to meet the needs of the community and business

An understanding of and belief in equality

Effective communication skills – including written, verbal, listening skills

Enthusiastic with a can do attitude

Has the ability to interpret complex situations/problems and identify solutions which meet individual and organisational needs

Able to answer people s concerns on their feet

Has an understanding of and empathy for in the work of Emmaus, and an ability to uphold Emmaus s values

Strong emotional resilience and able to identify when external support is needed for self and others
Other Core Competencies

Able to consistently communicate team and individual performance in the context of wider business performance, companion welfare and Emmaus values

Ability to ensure that companions, customers and colleagues feel their views and opinions are heard and respected
Terms and Conditions of Employment
• Salary of £40,000 per annum
• Working Hours – full time hours are 40 hours per week, a 5-day week over Tuesday to Sunday
• Flexible Working – Options available, subject to the requirements of individual roles
• Annual Leave – 25 days per annum, plus bank holidays
• Pension – Stakeholder pension
• Training & Development – Individually tailored induction, training and development
• Employee Assistance – a 24/7 employee assistance scheme is available
To Apply
To apply please send your CV in a word file format or.pdf, with a supporting statement on no more than two sides of A4, by email by clicking apply, by close of business 02/09/22
More information and an application pack available on request.
Those shortlisted will be invited to an initial first interview



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