Business Analyst job vacancy


Overview: Business Analyst job vacancy in London recruiting now

Ref: 216903679
Employer: Confidential
Location: London, United Kingdom
Employment Type: Permanent

Job Details:

Join us as a Business Analyst with the Home Office

(Croydon and remote at present, Full-time, Permanent)

About Capita

At Capita, we support clients across a range of sectors, including local Government, central Government, education, transport, health, life and pensions, insurance and other private sector organisations. We support with expertise applied by the talent across our business in combination with technology, insight and analytics to keep our clients ahead of change, sharper than competitors and more efficient than ever – and we always need new talent to help us achieve our goals.

We are currently recruiting for interesting and exciting positions at the Home Office. The Home Office keeps the UK secure and prosperous; protects its citizens, residents and visitors and their property; and upholds rights, liberties and the rule of law. We lead on immigration and passports, drugs policy, crime and fire policy, counterterrorism and work to ensure visible, responsive and accountable policing in the UK.


The Child Abuse Image Database (CAID) Programme is expanding its team to deliver the CAID Transformation Programme, which will increase the number of products it offers, as well as delivering an updated national platform to support new capabilities for use by UK Law Enforcement. CAID provides UK Law Enforcement (UKLE) with a capability to significantly improve the outcome of investigations involving indecent images of children (IIoC).

The CAID Business Analyst (Technical) plays a key role in structuring the projects and helps align the programme in terms of its business governance structure, business processes, business change and business information. This person aligns CAID goals and objectives with decisions regarding products and services, partners, suppliers, organisational capabilities and key business and IT initiatives.

The primary focus is the business motivations, business operations and business analysis frameworks and related networks that link these aspects of the Projects and other initiatives within the Programme together. The Business Analyst (Technical) works to develop an integrated view using a repeatable approach, cohesive framework, and available industry standard techniques.

The CAID Business Analyst (Technical) supports project managers and CAID workstream leads as they leverage business architecture artefacts to create their project plans and embed delivery and performance metrics against business objectives. Finally, the Business Analyst (Technical) may provide direct input into the achievement of key goals, planning and execution of various business scenarios, and delivery of bottom-line business value.

The CAID Business Analyst (Technical) will not need to view the imagery stored on CAID, nor do any of the programme team – but the subject matter can be very distressing. As well as the standard welfare support offered by the Home Office to employees, all CAID team members are provided with additional support which includes an annual psychological screening session.

Essential Criteria:

A broad, enterprise-wide view of business and varying degrees of appreciation for strategy, processes and capabilities, enabling technologies, and governance

The ability to recognize structural issues within the organisation, functional interdependencies and cross-silo redundancies

The ability to apply architectural principles to business solutions

Seasoned experience leading business change including processes, technology, organisational design, organisational behaviour and behavioural change using appropriate tools and techniques

The ability to assimilate and correlate disconnected documentation and drawings, and articulate their collective relevance to the organisation and to high-priority business issues

The ability to work with Quality Assurance/Test team to communicate, track, cross-check and help triage test defects

Experience using model-based representations that can be adjusted as required to collect, aggregate or disaggregate complex and conflicting information about the business

The ability to visualise and create high-level models that can be used in future analysis to extend and mature the business architecture and collaborate effectively with other business analysts to maintain consistency in approaches

Experience modelling business using a variety of tools and techniques including requirements definition, acceptance criteria, use cases, user stories, policies, process mapping, and workflows

Strong communication skills and the ability to communicate appropriately at all levels of the organisation as well as suppliers and external stakeholders; this includes written and verbal communications as well as visualizations

The ability to act as liaison conveying information needs of the business to IT and data constraints to the business; applies equal conveyance regarding business strategy and IT strategy, business processes and work flow automation, business initiatives and IT initiatives, and benefit realisation and service delivery

Team player able to work effectively at all levels of an organisation with the ability to influence others to move toward consensus

Strong situational analysis and decision-making abilities

Desirable Criteria:

Experience in a similar role with an organisation or large programme with complex matrix management structures

Business Analysis experience in a large organisation with technology channels such as dark web, streaming, mobile, text, encryption, VPN, gaming, social platforms

Experience modelling using collaborative tools such as Enterprise Architect (Sparx)

Extensive experience planning, developing business cases and deploying both business and IT initiatives

Experience working in hybrid programmes (Agile and Waterfall) and associated tools such as Jira and Kanban


Business analysis for BAU developments (Technical Release workstream)

Defining requirements for CAID enhancements – use cases, user stories, process flows, acceptance criteria

Backfilling requirements & acceptance criteria for as-is system

Coordination with other Business Analysts to document as-is processes & use cases

Managing CAID ‘backlog’ of required enhancements & issue fixes, primarily for key suppliers Griffeye & Hubstream but expanding to address widening supplier base

Maintaining & refining spreadsheet log

Coordinating regular reviews & prioritisation workshops

Working closely with Quality Assurance Team (QAT) leader to cross-check outstanding test defects

Working closely with Requirements Manager to develop requirements

Participating in various technical and other forums to pick up and clarify requirements

Working with project managers, programme management and suppliers to define bespoke content of future deliveries

Supplier workshops & negotiations

Assisting in development of Project Briefs and Statements of Work

Requirements definition & refinement for BAU items (as opposed to deliveries to support Transformation projects which have their own analysts)

Tracking supplier delivery, including issue fixes & enhancements delivered under support contract

Working with Requirements Manager to ensure requirements are subsequently incorporated into as-is documentation

Working with the QAT leader to ensure acceptance criteria are available for all supplier updates

Coordinating & planning use of CAID test environments, working closely with Supplier project managers and QAT leader

Liaison with CAID project managers to identify requirements for test environments at the earliest opportunity and refine these as they become better defined

Developing requirements for proposed ‘sandbox’ environment for Law Enforcement Agencies, CAID users & technical support

Business and process modelling using the collaborative tool Enterprise Architect Sparx

Person Specification.

Enjoys establishing and developing relationships with a wide range of stakeholders

Absorbs complex information and can translate it into easy-to-understand language

Is equally confident in communicating via email, telephone and face to face

Can manage multiple activities in a logical and organised manner

Can spot potential blockers early and proactively address these challenges

Is confident in using tools to record, manage and track requirements and testing (e.g. through traceability matrices and modelling tools such as EA Sparx)

Is willing to support other team members during busy periods

Works well within a team of technical, analytical, and commercial professionals

We look forward to hearing from you and wish you the very best of luck with your application.

Please note successful applicants will be required to go through vetting and Security Clearance



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