Overview: Business Analyst job vacancy in Berkshire recruiting now
Employer: Rise Technical Recruitment
Location: Berkshire, United Kingdom
Employment Type: Permanent
Reading / Remote & Hybrid Working Available
£40,000 to £55,000 + Bonus & Package
Excellent opportunity for an ITIL qualified Business Analyst or Service Analyst to join a global company in a highly varied hands-on role, offering great progression opportunities.
This company have grown from strength to strength over the past year. As specialist within the security and international travel industry, they have world-wide reach. Through this exciting growth period, they are now looking for a Business Analyst with customer facing and customer service skills to join their busy UK team.
This is a fantastic opportunity to join a growing tech company in a varied, interesting, and challenging position offering great progression and development opportunities.
Reporting directly to the Service Delivery Manager, this role will be working within the Service Delivery function, working closely with Service Operations, Project Management and PMO
Analysing data and trends to monitor performance and proactively drive improvement opportunities of the overall service performance and customer satisfaction
Gathering, producing, and maintaining a wide array of service-related data, metrics, and reports to support Service Delivery
Support Problem Management in accordance with the agreed Procedure. This will include attendance of regular Problem Management review meetings
Remote & Hybrid working available with occasional travel to sites required
Previous experience in Business Analyst or Service Analyst positions
Strong understanding an experience of ITIL best practice framework and ITSM tools
ServiceDesk Plus, ServiceNow desirable
Continuous Improvements experience
Foundation ITIL qualifications desirable (ITIL V3 or V4)
Must be able to gain Security Clearance
Full UK driving license and be able to travel
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