Application Support Analyst – Hybrid job vacancy

Proactive Appointments

Overview: Application Support Analyst – Hybrid job vacancy in Surrey recruiting now

Ref: JS8943DH
Employer: Proactive Appointments
Location: Surrey, United Kingdom
Salary: Bonus + Brilliant Benefits
Employment Type: Permanent

Job Details:

Application Support Analyst – Hybrid

Our client is urgently looking for an experienced Application Support Analyst to join their team based near Leatherhead, on a permanent basis. You will be responsible for managing application Incidents, Problems and Service Requests through to resolution, working closely with internal teams and suppliers to achieve this. You will also manage systems configuration and quality assurance on changes, projects, and services. They have excellent support skills, troubleshooting abilities and take ownership to ensure a high level of service to the customer.

The role is hybrid – 2 days in the office per week.

You will be rewarded with an excellent salary, as well as a brilliant benefits package including a bonus up to 10%, annual leave, pension, remote working, on-site parking, café and restaurant, life assurance, PMI, car scheme income protection, childcare vouchers and many, many more perks!

Application Support Analyst – Key Skills:

  • Demonstrable problem solving and analytical skills, able to troubleshoot and identify issues
  • Ability to take ownership to see tickets to resolution
  • Technical skills to enable information gathering and analysis eg understanding of SQL, applications knowledge
  • An aptitude and interest in technical concepts
  • Ability to learn and understand complex systems and processes
  • Ability to develop systems knowledge to become a subject matter expert
  • Effective verbal and written communication and liaison skills
  • Experience working in a fast-paced environment managing multiple tickets
  • Experience administering and configuring systems and managing change
  • Attention to detail, ability to follow processes

Application Support Analyst – Hybrid

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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