Application Engineer job vacancy

Confidential

Overview: Application Engineer job vacancy in Hampshire recruiting now

Ref: 217243617
Employer: Confidential
Location: Hampshire, United Kingdom
Salary:
Employment Type: Permanent

Job Details:

We are looking for an Application Engineer to join our team, if you are a reactive type of person with helpdesk experience looking for an exciting new challenge then we are looking to speak to you.
Based on site in Fareham

Purpose of the role
If you are looking for the next step in your career, what better than supporting mission critical integrated bespoke software and solutions into blue light emergency services market. Being part of a dedicated team supporting and maintaining SSS Public Safety solutions. SSS Public Safety are looking for an experienced support/triage engineer with a can-do attitude that has an eye for details whom works well in pressured environments. Although the role is more focused on triage of incidents, incident resolution and proactive maintenance of SSS Public Safety systems, there will be an element of presentation skills required to talk to your targeted audience which will be both technical and non-technical audience

The role will involve extensive customer contact on both a technical and non-technical level requiring a professional and adaptable approach to communication and interaction / service.
As experience grows within the role, each engineer requires the ability to regularly answer queries made by the customer on SSS Public Safety managed products. Operational/configuration or performance enhancing.
The role will require working both in a team and, potentially autonomously where projects dictate a limited engineering requirement. An increasing level of autonomy is typically achieved after some time in post and suitable experience has been gained.
Continually follow and adhere to SSS Public Safety and MCA outlined process & procedures.
Complete all activities within set deadlines and report appropriately any difficulties to achieve SLA/delivery milestones. This customer is a 99.999 client, mean that SLA s are often tight and hold a 15mins response time and shortened fix times. All parts of the supplied product are required to be operationally available at all times.
Experience of Service Now call incident system is of benefit.
Present a professional approach and attitude to all work undertaken.
Engineers are often required to work on their own or in small groups, so self-motivation is of benefit Who we are looking for:

Triage – resolution of incident, configuration and support of SSS Public Safety s DSX & Vision product suite of solution/s at both hardware and software levels on both server and client platforms.
Fault finding SSS Public Safety s DSX & Vision product suite of solution/s at both hardware and software levels.
When required, create, review and update SSS Public Safety Engineering documentation, for example workplans, work instructions and technical guides
The role holder will be required to liaise with several 3rd party providers and internal teams to coordinate various activities and gather / provide information required to complete the tasks at hand.
The role is primarily a technical service desk role based in Fareham however, as demand requires, you will be expected on occasions to work from other MCA locations.
The role will involve extensive customer contact on both a technical and non-technical level requiring a professional and adaptable approach to communication and interaction / service.
As experience grows within the role, each engineer requires the ability to regularly answer queries made by the customer on SSS Public Safety managed products. Operational/configuration or performance enhancing.
The role will require working both in a team and, potentially autonomously where projects dictate a limited engineering requirement. An increasing level of autonomy is typically achieved after some time in post and suitable experience has been gained.
Continually follow and adhere to SSS Public Safety and MCA outlined process & procedures.
Complete all activities within set deadlines and report appropriately any difficulties to achieve SLA/delivery milestones. This customer is a 99.999 client, mean that SLA s are often tight and hold a 15mins response time and shortened fix times. All parts of the supplied product are required to be operationally available at all times.
Experience of Service Now call incident system is of benefit.
Present a professional approach and attitude to all work undertaken.
Engineers are often required to work on their own or in small groups, so self-motivation is of benefit. Standard Working Pattern: 2 x days 07.00 – 19.00, 2 x nights 19.00 – 07.00, 3 days off. 24/7/365 shift pattern – shift allowance 20%

Why work for us:
We aim to offer an inclusive and great place to work. We are passionate about building diverse teams and celebrating individuality. We love seeing our people grow and develop their careers and in return we reward talent with competitive salaries and great benefits.
When you choose a career with us you also get access to a wide range of excellent, highly competitive benefits such as:

Career progression
23 days holiday (rising to 27) with the opportunity to buy extra leave
Flexible/Hybrid working (including working from home where the job allows)
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Company matched pension, life assurance, a cycle2work scheme, 15 weeks fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more About SSS Public Safety
SSS Public Safety (formerly Capita Secure Solutions and Services) is a leading solution provider to the Police, Criminal Justice, Emergency Services and Critical Responder sectors across the world; helping to realise benefits through technology-enabled Digital Transformation. We pride ourselves on being innovative and our integrated portfolio of solutions is testament to the continued investments we make. Our solutions encompass Control Rooms and Contact Centres, Integrated Communications, Digital Evidence Management, Records Management, ERP solutions and Critical Messaging services supported by a fully integrated, secure mobile and agile working capability.

Equality Statement
We re an equal opportunity employer, which means we ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we re committed to creating an inclusive environment for all employees

 

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