Job Title: Application and Service Support Manager
Location: London, United Kingdom
Employment Type: Permanent
Reference Number: 1a18dc42-55b3-45f9-98ee-24b6dc3912b4
Are you an experienced leader in the realms of insurance or financial services with a proven track record of managing offshore teams?
I am working with an exciting insurance company, seeking a dynamic and skilled professional to join their team as an Application and Service Support Manager.
The Applications & Service Support Manager is responsible for coordinating day to day application and service support through managing and leading a technically proficient, customer service focused Support team.
- Lead and manage the support team staff and processes in the day to day delivery of IT Applications, and supporting services, utilising internal and offsite support resources and capabilities.
- Ensure the quality and delivery of service delivers on time, are in line with agreed service levels and processes, and meets business expectations.
- Analysing and managing complex support issues, and escalating to senior IT staff when required.
- Own major issues from initial report to resolution, communicating with IT Senior Management and Customers regularly regarding issue status.
- Ensure transition of knowledge to enhance the Support team technical abilities and increase first time fix rates.
If you are a pragmatic and confident Manager, call me on , or email me on
NOTE TO JOB SEEKERS
Apply for this Application and Service Support Manager job vacancy via Bubble Jobs today. You can find other jobs like this Application and Service Support Manager job vacancy in London with our simple job search feature. As well as advertising vacancies like this Application and Service Support Manager job vacancy, Bubble Jobs specialises in advertising web jobs, digital jobs, tech jobs and other specialist jobs for a wide range of employers and recruiters. If you’re looking for career advice or job searching tips, then make sure you check out our blog which is updated regularly with useful advice and resources. Don’t forget to follow us on Twitter to get the latest job updates and addition career related news and posts. Thanks for using Bubble Jobs and good luck with your job search.