Application and Service Support Manager | Sanderson

Sanderson

Job Title: Application and Service Support Manager
Employer: Sanderson
Location: London, United Kingdom
Salary:
Employment Type: Permanent
Reference Number: 1a18dc42-55b3-45f9-98ee-24b6dc3912b4

 

Job Details:

Are you an experienced leader in the realms of insurance or financial services with a proven track record of managing offshore teams?

I am working with an exciting insurance company, seeking a dynamic and skilled professional to join their team as an Application and Service Support Manager.

The Applications & Service Support Manager is responsible for coordinating day to day application and service support through managing and leading a technically proficient, customer service focused Support team.

  • Lead and manage the support team staff and processes in the day to day delivery of IT Applications, and supporting services, utilising internal and offsite support resources and capabilities.
  • Ensure the quality and delivery of service delivers on time, are in line with agreed service levels and processes, and meets business expectations.
  • Analysing and managing complex support issues, and escalating to senior IT staff when required.
  • Own major issues from initial report to resolution, communicating with IT Senior Management and Customers regularly regarding issue status.
  • Ensure transition of knowledge to enhance the Support team technical abilities and increase first time fix rates.

If you are a pragmatic and confident Manager, call me on , or email me on

 

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