Administrator | T&K Associates

T&K Associates

Job Title: Administrator
Employer: T&K Associates
Location: Leicestershire, United Kingdom
Employment Type: Permanent
Reference Number: 869bc57b-65ba-4525-8c2b-b0f575e07e06


Job Details:

T&K Associates are currently recruiting on behalf of our reputable Client in Coalville for an Administrator to join their team on a Permanent basis.

Working within a fast-paced environment, you will be dealing with incoming calls, accurately processing and assessing warranty claims in a timely fashion, whilst maintaining excellent Customer Service. The successful candidate needs to be a confident individual as you will be dealing with complaints, you must be able to work independently as well as part of a small busy team. Due to the product range, having a technical understanding is also desirable as you will be required to understand the range and liaise with Customers regarding the product.

Administrator Job Details & Benefits;

  • £24,000 per annum
  • 39.5 hours per week with a 3pm finish on a Friday
  • Flexible hours between 8am-5pm
  • Company pension scheme
  • Staff discount on products
  • Additional family friendly benefits relating to maternity, paternity etc
  • 33 days holiday per year including bank holidays
  • Cycle to work scheme
  • Excellent canteen facility with free tea & coffee
  • Free parking

Administrator Job Duties;

  • Overseeing the incoming inbox
  • Logging claims accurately and collating required information
  • Assessing claims and distributing for appropriate action
  • Accurately inputting and processing of orders
  • Liaising with factories, Customers and other internal departments
  • Maintaining the diary for engineer visits and scheduling appropriately
  • Handing inbound calls and managing difficult conversations
  • Ensuring prompt and accurate filing and archiving of Customer orders
  • Logging order statistics and completing maintenance of electronic filing systems
  • Providing office based support for Customer queries
  • Have a good knowledge of the products
  • Maintain a professional manner at all times
  • To ensure and maintain the departments targets and KPI’s are achieved
  • Coordinating feedback and escalating any problems to the Commercial Manager

Administrator Person Specification;

  • Proven Customer Service background, ideally with phone based experience
  • Computer literacy – knowledge of Microsoft Word, Outlook, Excel and Outlook
  • Excellent communication skills both written and verbal
  • Strong numerical skills to be able to work with prices and technical product information
  • Strong Administrative skills
  • Organised and strong attention to detail with the ability to prioritise tasks
  • A confident individual with a calm disposition who is able to handle difficult Customers professionally
  • A team player who can work well with others

If you are interested in the above role of Administrator, then please apply by sending your CV to T&K Associates today.



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