Account Manager Customer & Sales Management | Viking


Job Title: Account Manager Customer & Sales Management
Employer: Viking
Location: Leicestershire, United Kingdom
Employment Type: Permanent
Reference Number: e81f30dc-8791-42e6-b45c-1d1abd6ed370


Job Details:

Looking to work within a vibrant company, combining 25 years of industry expertise with ongoing investment in cutting-edge technology to drive future success? Seeking a role where proactivity is welcomed, with scope to develop and grow?

Viking have an exciting opportunity for a Account Manager Customer & Sales Management to join the growing Sales team on a hybrid contract. You will join us on a full-time, permanent basis and in return, you will receive an excellent salary, commission and benefits package.

At Viking, we provide Office Supplies, Services and Solutions to help our customers work better, whatever their workplace. Serving businesses across all industries and sizes, we offer a single source of the solutions and services our customers need to be more productive, including the latest technology, core office supplies, print and document services, business services, facilities products and furniture.

Only companies which place the customer centre stage, innovate to bring added value, and excel in terms of operational efficiency and technological capability will survive and thrive. At Viking, we operate as a trusted and reliable partner to help organisations work more productively, improve efficiencies, reduce cost and increase sustainability – and we intend to thrive and continue to lead our industry for years to come.

Benefits of joining us as a Account Manager Customer & Sales Management:

  • Generous pension (matched contribution up to 6%, with a maximum employee contribution of 10% of your monthly salary)
  • Life assurance
  • Staff discount
  • 25 days holiday plus bank holidays (rising to 27 days after 5 years’ service)
  • 8 hours paid appointment time per annum
  • £10 pcm contribution towards running costs when you work from home 2 days a week
  • Employee Assistance Programme

About the Account Manager Customer & Sales Management role:

Secure the sales plan realization by retaining and growing profitable accounts and strengthening customer engagement as defined in the Customer & Sales coverage model and strategy. Customer relationships will be built by using a multi-contact and online approach adhering to customer preferences.

Your responsibilities as our Account Manager Customer & Sales Management will include:

  • Outbound calls to existing customers in order to generate (additional) sales;
  • Pro-active sale of our products and services as well as the implementation of customer campaigns in coordination with the Marketing department in order to achieve our sales goals;
  • Contact person for our medium-sized customers in the region via phone and email;
  • Analysis of purchasing behavior (e.g. sales/margin, potential)
  • Sharing product inquiries and updating customer data;
  • Creation of customer-specific offers;
  • Ensuring customer satisfaction through regular contact.

What we’re looking for in our Account Manager Customer & Sales Management:

  • 5+ years of experience in software testing and quality assurance, with 2+ years in a lead role
  • Minimum vocational level of working and thinking
  • Relevant professional experience in telephone sales
  • You are a strong communicator at various levels
  • Good communication skills, both verbal and written
  • Excellent native language skills of the relevant customer market. In addition
  • English is also required for communication with stakeholders throughout the organization.
  • Strong customer focus, able to identify customer needs and improve sales through commercial mindset
  • Preferably completed commercial training
  • Solution-oriented and entrepreneurial thinking
  • Good MS Office skillset (Word, Excel, PowerPoint)

Want to join our team? If you feel you have the skills and experience required for the Account Manager Customer & Sales Management role, please click ‘Apply‘ today and take your next step towards a career with Viking.



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