Page Personnel Secretarial & Business Support
To apply for this job please visit www.jobg8.com.
Job Title: Account Manager B2B
Employer: Page Personnel Secretarial & Business Support
Location: Lancashire, United Kingdom
Employment Type: Permanent
Reference Number: 8d2a4cab-f5b0-4dfe-a54e-c76b0f92e1f7
This newly created Customer Service Management role has become available following a restructure within an established global business.
Your role as an Account & Team Manager would be to manage a portfolio of existing business customers to ensure their business needs are being met and consistently renewed to ensure that the best customer satisfaction is achieved at all times.
This business are an established and reputable business to business tech business. This organisation value their strong customer service capabilities. This role will sit within a small contact centre office based in Manchester and operate on a hybrid working model.
Your customers will consist of a wide range of SME businesses based globally!
This Customer Service / Account Manage role will include the following duties;
Management of a team of 15 experienced account managers
Managing customer interactions by virtual chat, email, telephone calls, orders and queries
Seek to improve processes & ensure compliance of existing procedures
Managing compliance for key customers
Produce reports around customer success, user usage and feedback
Process product technical complaints, report issues and be the point of escalation
The desired candidate for this position will match the below criteria;
Most importantly, this role is a career move and only candidates who can see a future in a tech driven, customer focused environment should apply.
This role will offer comprehensive training on various systems including ERP’s – a strong ability to learn new software’s would be required
Proven Customer Skills – ideally in a B2B setting
Natural ability to build report with customers over the phone
Management / Team Leader experience
Excellent administrative skills and able to manage complaints
Work well under pressure
Excellent proven skills in the following
This role is offering;
Salary approx 35,000
Monday – Friday 9-5 working hours (Hybrid)
Comprehensive list of benefits on offer, including free lunches on site, excellent holidays, pension, modern environment and discounts
NOTE TO JOB SEEKERS
Apply for this Account Manager B2B job vacancy via Bubble Jobs today. You can find other jobs like this Account Manager B2B job vacancy in Lancashire with our simple job search feature. As well as advertising vacancies like this Account Manager B2B job vacancy, Bubble Jobs specialises in advertising web jobs, digital jobs, tech jobs and other specialist jobs for a wide range of employers and recruiters. If you’re looking for career advice or job searching tips, then make sure you check out our blog which is updated regularly with useful advice and resources. Don’t forget to follow us on Twitter to get the latest job updates and addition career related news and posts. Thanks for using Bubble Jobs and good luck with your job search.