2nd Line Technical Support Analyst job vacancy

Henley Computer Services

Overview: 2nd Line Technical Support Analyst job vacancy in Oxfordshire recruiting now

Ref: JS4697A
Employer: Henley Computer Services
Location: Oxfordshire, United Kingdom
Salary: benefits
Employment Type: Any

Job Details:

2nd Line Technical Support Analyst

Overall purpose of the job is to run the helpdesk and undertake technical activities concerning the installation and support of computer and related equipment, ensuring the smooth running of the organisation’s business with the minimum of disruption.

Main responsibilities:

  • Face to face, telephone and email support
  • Purchase, configure, install and maintain desktop and laptop PCs
  • Support of telephone systems
  • Purchase and configuration of telephone handsets
  • Support of audio visual equipment, projectors and Video Conference facilities
  • Manage the resolution of issues, problems, service requests and changes via helpdesk tool
  • Audit of computers to ensure all software is authorised and licensed
  • Maintain an inventory/database of IT hardware and software
  • Liaise with third party IT support Companies and vendors

    Strong expertise in supporting Windows based PCs and Servers:

    • Windows Desktop (Enterprise)
    • Windows Server
    • MS Office
    • Google G-Suite

    Knowledge of the following would be useful:-

    • MS Exchange
    • Firewalls (Checkpoint, PALO ALTO)
    • Active Directory
    • Networking
    • Telephony
    • IT Security
    • Virtualisation (VMware)



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