Overview: 2nd Line Support Technician/Engineer job vacancy in Oxfordshire recruiting now
Employer: Henley Computer Services
Location: Oxfordshire, United Kingdom
Employment Type: Permanent
2nd Line Support Technician/Engineer
Technical Support Specialist required to support clients in their day-to-day computer and IT operations.
Initially spending 3 days a week working on site at a major client (60+ PCs + 9 Servers), attending other clients and working in the company’s office.
Primarily responsible for Customer IT Level1/Level2 support. The position requires someone with at least 5 years’ experience in IT, with good knowledge of Microsoft Windows environments, including Servers.
Ideally with experience of both Windows 7/8/10/11 and Windows Server 2008/2012/2016/2019 operating systems. To work in these environments requires some understanding of server components, such as Active Directory, DHCP, DFS and DNS. An understanding of network basics, with the ability to troubleshoot with simple network tools such as ping and nslookup is important. A knowledge and understanding of Ethernet networks, Switches, Firewalls, Routers and WiFi is essential.
A good knowledge of Microsoft Office products is important, in particular Microsoft Outlook working with Exchange online Servers. It will be necessary to use an Office 365 portal to manage and maintain Office licensing and Exchange mailboxes.
The position requires someone with the ability and discipline to work on their own when required, comfortable with using Project/Task management tools. A logical and organized approach to troubleshooting is essential, with the ability to focus when under pressure. The successful candidate will be given initial training to familiarise themselves with Customers’ Infrastructure, and will have access to level 3 support at all times.
Technologies and products that the engineer will have to work with include: –
Arcserve Backup – with standalone LTO Tape drives and Multi-loader Tape Libraries
Malwarebytes Anti-Malware – Managed with Nebula management tool
McAfee Endpoint protection – Managed with McAfee ePolicy Orchestrator
Swann CCTV system – 2 Video Recorders with 20 cameras at major customer
Cisco Firewalls and WiFi Access Points
Various Networked Multi-function Printers
UPS – Uninterruptable Power Supplies
Sage 200 Accounts
Microsoft Azure and Office 365 technologies
RAID technologies – Hot Swop of failed/failing disks on RAID 5, RAID 0 and RAID 10 server configurations
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