2nd line Support Engineer | Techunite Ltd

Techunite Ltd

Job Title: 2nd line Support Engineer
Employer: Techunite Ltd
Location: Surrey, United Kingdom
Employment Type: Permanent
Reference Number: 6a24ca49-b276-414a-bd75-424d0cd3e67c


Job Details:

Techunite are recruiting for a growing MSP based in Godalming for a 2nd Line Support Engineer to join the helpdesk. This role is mostly a helpdesk support role but will have an element of going out to some local customer sites 1-2 times a week. Mileage paid for or there is access to a company vehicle.

Key Experience Considered:

  • Experience working in an IT helpdesk environment – 1st and 2nd line
  • Experienced Microsoft 365 Administrator
  • Experience working with Azure Active Directory and Security Setup for Entire 365 Estates
  • Server administration to include Active Directory user and groups, Exchange/Office 365, file shares and permissions.
  • Able to effectively communicate with team members, customers and managers and promote ideas and innovation.
  • Methodical and adaptable approach to problem solving, must show initiative and resourcefulness when presented with unusual conditions.
  • Apple experience beneficial

Role Responsibilities:

  • Support staff through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
  • Customer site visits
  • Setting up new users on all systems and applications including but not limited to Google G-suite, AD/Office365, Creative cloud.
  • Ensure Computers and Servers are maintained to a high standard and up to date with relevant software.
  • Assistance with Server setup and migrations.
  • Install and configure computer hardware operating systems and applications Microsoft OS and MacOS
  • Communicate with technicians across different campuses to maintain continuity of specification throughout.
  • Research and develop custom tools and processes to better manage the above.
  • Perform physical checks on workstations and network connections.
  • Carry out regular maintenance across the site during holiday periods.

Benefits and Perks:

  • Additional leave
  • Bereavement leave
  • Casual dress
  • Company events
  • Company pension
  • Free on-site parking
  • Local Gym
  • Health Care



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