Overview: 1st Line IT Support Agent job vacancy in Yorkshire recruiting now
Location: Yorkshire, United Kingdom
Employment Type: Permanent
1st Line IT Support Agent – £20-£22K per annum – Wakefield, West Yorkshire
Do you have 1-2 years experience within a tech support role? If so, an independent customer-focused managed service provider is looking for a 1st line support agent.
The successful candidate will be working as part of a team with a mix of 1st line and 2nd Line support technicians.
The duties and responsibilities of a 1st Line IT Support Agent include, but are not limited to:
Answering calls from customers, logging issues and responding within strict SLAs.
Working on items remotely.
Delivering excellent customer service.
Working on customer projects.
The key skills and qualities of a 1st Line IT Support Agent:
Strong independent troubleshooting experience.
Windows desktop environment support.
Office 365 support experience: exchange online support, Office 365 administration, Teams/OneDrive/SharePoint Experience.
Experience of checking and troubleshooting system backups.
Experience of Active Directory and Group policy.
Experience of networking, TCP/IP troubleshooting.
Strong customer service and an excellent phone manner.
Driving Licence essential
The company are an independent, customer focused managed service provider that supports over 800 users across 100 businesses in the Yorkshire region, they pride themselves on outstanding customer service and a proactive approach to IT services.
The benefits of being a 1st Line IT Support Agent are:
Access to company vehicle
Company laptop, mobile phone and uniform provided
Private Health Scheme
25 Days holiday + Bank Holidays
If you are keen on joining this exciting, forward-thinking company and taking the next step in your career, then please click the apply now button or email you CV to (url removed)
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