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Digital Communications Manager

Senior User Researcher

Vacancy has expired

Job Reference:
Job Title:
Senior User Researcher
Company Name:
Salary Band:
40,000 to 49,000
Salary Details:
£42,050 (London)
Job Level:
Senior Manager / Director
Job Type:
Location / Region:
Closing Date:


Senior User Researcher

Salary: £42,050 (London)

Directorate: Strategy & Intelligence

Function: Engagement/Communications

Job Type: Permanent

Hours of Work: 37

About Us

CQC is the independent regulator of health and social care in England. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve. We monitor, inspect and regulate services to ensure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.


About the role

User research is essential to our plans to design and deliver better services for our public, provider and stakeholder audiences. The findings from this work helps us deliver these services at lower cost and risk and to continuously improve services, based on data and evidence.

In this role, you will plan and lead user research activities on different digital projects. You will ensure the team around you takes a user-centred, evidence-based approach to service design and delivery.


About you

An experienced user researcher, you’ll be comfortable working on agile projects and across different teams. You’ll be a passionate champion for user needs and inclusive practices.


You’ll need to advise on and deliver a range of user research methods and present and share the findings effectively.


Experience of working within user research roles within government services and understanding of digital technologies are desirable.

To Apply

Please click on the apply button. You will be re-directed to complete your application on the CQC Careers Portal.

Closing date: 22 February 2018 at 23:45

External Candidate Information

  • Please provide referee details for a full 3 year employment history on your application along with relevant information to support any gaps in employment, we will not approach your referees without your prior consent.
  • Please note that if you have not heard from us within 6 weeks of this vacancy closing, you can assume that you have been unsuccessful on this occasion.
  • Unfortunately, due to the high volume of applications being received across all of our vacancies, we are unable to provide individual feedback at application stage.
  • We must also inform you that, in line with the majority of government organisations, we do not pay travelling expenses for interviewees.

Tier 2

CQC are currently not able to accept applications from anyone requiring Tier 2 sponsorship because there are currently no Tier 2 vacancies.

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