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Digital Platform Support Analyst

Vacancy has expired

Job Reference:
Job Title:
Digital Platform Support Analyst
Company Name:
Salary Band:
Highly Competitive
Job Level:
Manager / Mid-Level
Job Type:
Location / Region:
Central London
Closing Date:

Digital Platform Support Analyst



Some careers shine brighter than others.

We have committed a billion dollars into a digital revolution, to drive innovation and transform our digital capabilities. We are building digital solutions that will impact the lives of our over 41 million Retail Banking and Wealth Management (RBWM) customers worldwide.

Our Digital teams are an integrated global group of over 3500 technologists and commercial thinkers, working across our offices in London, India, China, Hong Kong, the US, Canada, Poland and Mexico.

Their work includes developing new mobile apps and online experiences; using digital messaging to build the relationship with our customers; building and improving the underlying technology and security platforms; and innovating our propositions to take advantage of new technology and trends.

We are looking for collaborative thinkers and dreamers with the spirit to continue to make change happen. We champion brave new ideas that will transform future customer experiences

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

We are currently seeking an experienced individual to join this team in the role Digital Platform Support Analyst.

In this role, you will:

  • Actively participate in the execution of both proactive and reactive processes and activities within a global team to mitigate, control, and report potential and actual threats to Digital channel services.
  • Work with counterparts in other regions to ensure that all online and mobile services are monitored 24/7, 365 days a year and appropriate actions, escalation, and processes are followed within agreed SLA when required
  • Maintain and develop 24/7 “always on” business incident management processes for Mobile and online services
  • Ensure that country business information library is regularly updated and available
  • Produce monthly service reports for markets and analyse customer feedback via various channels to identify areas for improvement
  • Apply severity ratings to incidents and to make decisions on behalf of the business in line with a pre-agreed decision matrix

To be successful in this role you should meet the following requirements:

  • Experience working in a relevant role within a relevant environment
  • Past working experience in a relevant analytical role combining IT and business knowledge
  • Ability to plan projects and activities systematically in line with business priorities
  • A comprehensive understanding of the regulatory frameworks and compliance requirements associated with financial services and experience of working within these

To Apply

For further details and application information please click “Apply” link below 

You’ll achieve more when you join HSBC.

At HSBC we are open to different ideas and cultures and live by our values of being dependable, open and connected. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Plc.

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