We use cookies. Find out about cookies here. By continuing to browse this site you are agreeing to our use of cookies.
Close


Select which account you would like to create.
Forgot your password?
Sign in
Job Seeker Registration
Job Seeker Registration
Employer Registration
Sign in
Job Seeker Registration
Sign in
Employer Registration
the #1 jobs board for UK digital and tech jobs
Featured Jobs
Featured Employers
Next Digital Careers
Digital Jobs at HSBC

Customer and Personalisation Planning Lead

Vacancy has expired

Job Reference:
Bub_BA1416
Job Title:
Customer and Personalisation Planning Lead
20/07/2017
City:
London
Company Name:
Salary Band:
Highly Competitive
Job Level:
Manager / Mid-Level
Job Type:
FULL_TIME
Location / Region:
LONDON
Closing Date:
17/08/2017

Customer and Personalisation Planning Lead

Competitive salary

British Airways Head Office, London

Giving our customers individualised attention creates powerful emotional connections to the British Airways brand.  The Customer Value Management (CVM) department gives us the ability to use our customer data intelligently, enabling us to tailor our products and services and give our customers the personalised service they expect.

Sitting within this department, your role as a Customer and Personalisation Planning Lead will be to work with different areas of the business to create a joined up and personalised customer experience across multiple touchpoints to deliver customer and business objectives.

You’ll work closely with our Research and Insight and Analytics teams to understand our customers, what they are saying and doing - using our 360 view of customer insight to identify key customer pain points across the customer journey.  You’ll be responsible for designing and maintaining customer plans and contact strategies, which ensure we protect our most valuable customers- and grow those who have potential.

Using your knowledge of Pega, you’ll play a critical role in supporting the implementation of iKnow Technology, our Best Next Action engine - which enables us to deliver a seamless omni-channel customer experience.

TO APPLY

IMPORTANT PLEASE READ CAREFULLY - Click on the APPLY link below where you will be re-directed to begin your application on the British Airways careers website. 

People who viewed this job also viewed:
  • Product Manager
    Leeds
    Looking for a well-rounded Product Manager; a good communicator who is keen to both learn...
  • Modelling Analyst
    Enderby, Leicester
    You’ll be experienced in a wide range of advanced analytical techniques.

Popular Job Areas: Digital Marketing Jobs | Graphic Design Jobs | SEO Jobs | Content Jobs | Digital Advertising Jobs | Social Media Jobs | Media Jobs | Account Management Jobs | Project Management Jobs | Digital Consulting Jobs | Analytics and CRM Jobs | Sales Jobs | eCommerce Jobs | User Interface Jobs | User Experience Jobs | Mobile Applications Jobs | Games Development Jobs | Web Development Jobs

Popular Cities: Jobs in Liverpool | Jobs in London | Jobs in Nottingham | Jobs in Birmingham | Jobs in Bristol | Jobs in Cambridge | Jobs in Dublin | Jobs in Edinburgh | Jobs in Glasgow | Jobs in Leeds | Jobs in Leicester | Jobs in Manchester

Copyright © Bubble Jobs Ltd, 2011 - 2017, All Rights Reserved | Powered by JobMount Job Board Software