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Customer Engagement Manager

Vacancy has expired

Job Reference:
Job Title:
Customer Engagement Manager
Company Name:
Salary Band:
Highly Competitive
Salary Details:
Competitive + Excellent benefits package
Job Level:
Manager / Mid-Level
Job Type:
Location / Region:
Closing Date:

As a Barclays Customer Engagement Manager, you will own and define the way we talk to our customers across all channels. You will be part of a dynamic team known for delivering innovation and best-in-class customer communications and you will develop your copy writing skills and a deep understanding of all aspects of retail banking. You will be the conscience of the Premier customer, both shaping our own communications, and ensuring absolutely anything that arrives with our customers is well worded and consistent with our proposition.

About us: 

The Barclays Premier vision is to be the most respect bank in the United Kingdom (UK) and our chosen international markets for Premier individuals and clients, helping  them move forward with financial confidence. We will achieve this by increasing the quality of contact and resources and enhancing our proposition and service, creating greater engagement with our customers.

  • As a Customer Engagement Manager, your main responsibilities will involve:
  • Creating and delivering the customer communication strategy for Premier customers across the UK
  • Developing a market leading end to end customer experience across all channels
  • Enabling  the bank to meet its ambition to become the 'go-to' bank 
  • Achieving business targets from a customer and commercial perspective
  • Being a champion for the customer, and understanding the best method with which to communicate with them
  • Providing creative and innovative thinking around defining ideas to support meeting the needs of customers

As a Customer Engagement Manager, your skills and qualifications will include:

  • Proven copy writing skills, with specific expertise in writing customer-facing copy and creating clear communications
  • The ability to lead working groups to deliver projects across the organisation
  • A proven track-record of challenging the status quo, and successfully designing and implementing change programmes or processes 
  • A detailed insight into prevailing customer expectations and practices

The Benefits: 

Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary, flexible hours and all the tools, technology and support you need to succeed. That's not all. We'll also offer you private healthcare, childcare savings, and employer discounts. All this, plus a unique company spirit that encourages people to achieve their best.

Our Culture:

All we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.


We will consider applications from job share applicants. At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.

To Apply:

IMPORTANT PLEASE READ CAREFULLY - Click on the APPLY link below where you will be re-directed to begin your application on the Barclays careers website. 

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