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Digital Jobs at HSBC

CRM Planner

Vacancy has expired

Job Reference:
Job Title:
CRM Planner
Company Name:
Salary Band:
Highly Competitive
Salary Details:
Highly Competitive
Job Level:
Manager / Mid-Level
Job Type:
Location / Region:
Closing Date:

Reporting into the CRM Planning Manager you will be responsible for managing the end to end planning processes across CRM, utilising project management skills to coordinate key stakeholders to ensure CRM campaigns are delivered effectively, efficiently and on time. You will work across both the Sportsbook and Gaming products as part of the central CRM team.

What You'll Do:

  • Manage the operational planning process within CRM from receipt of brief through to plan delivery and execution.
  • Co-ordinate & engage with key stakeholders in both marketing & the wider business to ensure the plan is robustly delivered
  • Ensure the weekly communications plan is populated and up to date for all products, providing daily status updates to the wider business
  • Support campaign/communications sign-off and ensure the effective delivery of all planned communications.
  • Ensure all plans are delivered to the agreed critical path, progress is tracked and any issues highlighted
  • Provide support to all relevant stakeholders within CRM, Co-ordinating work / brief allocation between the Decisioning and Comms teams
  • Support the CRM Planning Manager with resource/capacity planning for the CRM team and help manage expectations within the P&L

What You Need to Do It:

  • Excellent planning and communication skills
  • Capable of co-ordinating activities across multiple teams
  • Excellent Organisational skills
  • Commercially astute and results driven
  • Creative thinker with innovative ideas
  • Logical and a keen eye for detail
  • Excellent attention to detail
  • Ability to work under pressure to strict deadlines
  • Recent experience of planning and tracking of integrated multi‐channel marketing campaigns

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